Field Service Technician

BLM GROUP•Phoenix, AZ

26d•Onsite

About The Position

The Field Service Technician performs new equipment installations, preventive maintenance, troubleshooting, and emergency repairs of BLM equipment at customer sites. The role facilitates timely resolutions to customer issues and questions while maintaining positive client relationships. The position works under the direct supervision of the Service Manager and supports sales staff in servicing BLM equipment. It requires travel of up to 100%, including domestic and international travel by land or air as assigned by management.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Proven customer service skills focused on customer relationships.
Strong organization, verbal and written communication, and time-management skills.
Ability to work effectively with minimal supervision and identify appropriate sources of technical assistance.
Ability to work effectively as a team member with colleagues at all levels and with customers of different types and levels.
Ability to meet physical demands including lifting or moving up to 50–70 pounds and performing activities such as standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment servicing at customer sites.
Document service performed and identify future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare timesheets, service reports, and installation forms accurately and promptly.
Track expenses accurately and submit expense reports promptly.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel by land or air.
Perform other duties as assigned by management.