Field Service Technician - Power Generation

Ziegler Caterpillar•Des Moines, IA

22h•$38 - $51•Onsite

About The Position

Ziegler CAT is hiring a full-time, experienced Field Service Technician to troubleshoot, repair, and maintain Caterpillar power generation equipment and other brands of industrial generators for customers around the Des Moines branch. A company truck is provided. The role involves field service work on a variety of complex mechanical, hydraulic, gas, diesel, and electrical systems. Technicians respond to customer needs, collaborate with other technicians, document work orders, and may be directed to respond to after-hours emergency calls. The pay range is $38.00 to $51.00. Starting wage depends on skills, experience, education, and location; the range may vary by 10% depending on the applicant’s location. Full-time positions are benefits eligible. Ziegler is a third-generation, family-owned CAT dealer founded in 1914, with over 2,400 employees across more than 30 locations in Minnesota, Iowa, and northern Missouri. The company describes its work environment as safe, clean, and friendly and offers career development, training, and work/life balance. Work may be performed indoors and/or outdoors, with noise levels that may be loud at times. Ziegler will reasonably accommodate known disabilities of qualified disabled individuals and provides equal employment opportunity.

Requirements

Two-year technical college degree in diesel technology or a related field, or a high school diploma/GED and two years of comparable shop mechanic experience.
Five or more years of relevant experience in mechanical, electrical, and diesel maintenance or repair; some field experience is preferred.
Knowledge of electricity and electronics, engine diagnostics, and failure analysis.
Ability to diagnose all equipment without supervision and to read, follow, understand, and communicate schematics.
Ability to write and communicate effectively and interact with supervisors, customers, and team members.
Basic computer skills to document work orders and use online diagnostic systems.
Own mechanic tool set.
Ability to maintain a safe and clean work environment, including the service truck.
Willingness and ability to respond to after-hours emergency calls as directed by the supervisor.
Ability to operate equipment safely.
Must have and maintain a clean driving record.
Must pass a DOT pre-employment drug screen and physical because the role is safety-sensitive.
DOT medical card or ability to obtain one is required.
Class A CDL or willingness to obtain one within a defined period.
Able to push and pull up to 50 pounds, lift and carry up to 60 pounds, and lift bulky objects.
Able to perform the listed physical activities, including standing, walking, using hands, talking, hearing, neck and trunk rotation, stair and ladder climbing, repetitive bending, kneeling, sustained squatting, reaching forward and overhead, supine overhead reaching, crawling, bin lifting, high steps, and fingering or grasping.

Nice To Haves

Previous experience working on Caterpillar engines is a plus.
Some field experience is preferred.

Responsibilities

Troubleshoot and repair electric power generation equipment at customer locations, including gas and diesel engines, generators, transfer switches and switchgear, fire pump engines, and other industrial engine applications.
Use independent judgment to repair a variety of complex equipment and tools involving mechanical, hydraulic, gas, diesel, and electrical systems.
Work safely and follow company policies, procedures, and standards.
Respond to customer needs positively, supportively, and in a timely manner to ensure maximum value for work performed.
Work collaboratively and assist other technicians with troubleshooting and repairs as needed.
Document work orders completely and promptly, and identify and communicate parts needs for inventory.
Respond to after-hours emergency calls as directed by the supervisor.

Benefits

Health, dental, vision, and life insurance.
15 days of PTO during the first year, with accrual starting on day one.
Nine paid holidays.
401(k) plan with company contribution and matching.
Health Savings Account, with Ziegler contributing up to $1,000 tax-free each year.
Short-term and long-term disability insurance.
Flexible Spending Account (FSA) and Employee Assistance Program (EAP).
Paid parental leave and funeral leave.
Fitness membership discount.
Education assistance.
Safety boot reimbursement; PPE and uniforms provided.
Tool insurance.
Company truck provided.
Safe, clean, and friendly work environment.
Ongoing professional development and training.