Field Service Technician
About The Position
Reliable Door and Dock, a Vortex Doors Company, is a commercial overhead door and loading dock equipment service and installation company headquartered in Jackson, Wisconsin. Field Service Technicians install and service overhead doors, docks, dock levelers, springs, cables, related hardware, and commercial and industrial specialty door equipment. They check completed work for proper installation, clearance, and balance; provide courteous customer service; and document their work accurately. The position involves travel in a company vehicle to customer sites and work mainly outdoors or at customer facilities, with some work in an office setting. Work may take place in varying weather, near moving mechanical equipment, and in moderate to loud noise.
Requirements
- At least one year of experience installing or servicing overhead doors and docks, or similar mechanical, electrical, construction, or field service experience.
- Strong working knowledge of hand and power tools.
- Mechanical aptitude and the ability to troubleshoot technical problems methodically.
- Ability to work well both on a team and independently.
- Strong communication skills with customers, vendors, and coworkers.
- Ability to read and interpret technical documents such as manuals, installation guides, drawings, schematics, and safety information.
- Solid math skills, including whole numbers, fractions, and decimals across units of measure, and accurate use of a tape measure.
- Valid driver’s license and a driving record that meets the insurance carrier’s eligibility requirements.
- Willingness and ability to pass a pre-employment drug test.
- Closed-toe shoes are required at all times; safety glasses and safety-toe footwear are required in the warehouse and field.
Responsibilities
- Install and service overhead doors, docks, dock levelers, springs, cables, and related hardware.
- Set up and maintain commercial and industrial specialty doors, equipment, and accessories.
- Check each job for proper installation, clearance, and balance.
- Provide excellent customer service and respond to customer questions honestly and courteously.
- Write accurate, complete job notes, service tickets, and work summaries.
- Drive a company vehicle to customer sites.
Benefits
- Competitive pay
- Full benefits
- Training and support
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
