Field Service Technician

BLM GROUP•Milwaukee, WI

26d•Onsite

About The Position

The Field Service Technician performs new equipment installations, preventive maintenance, troubleshooting, emergency repairs, and other service work on BLM equipment at customer sites. Under the direct supervision of the Service Manager, the technician helps resolve customer issues promptly, maintains positive customer relationships, supports sales staff in servicing BLM equipment, and demonstrates applicable BLM GROUP software capabilities. The role requires accurate service and installation documentation, timely completion of time sheets and expense reports, safe work practices, communication with other departments, and travel as assigned. Travel may reach 100% and can be domestic or international, by land or air. The technician may work primarily in a manufacturing facility with moderate to loud noise and occasionally in an office environment.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electric/electronic test and measurement equipment effectively.
Ability to analyze and resolve technical mechanical or electrical issues using measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to accurately document technical troubleshooting and resolution steps.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Proven customer service skills focused on customer relationships.
Strong organization, verbal and written communication, time management, and problem-solving skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Ability to work as an effective team member with colleagues at all levels and customers of varied backgrounds and seniority.
Ability to lift or move 50 to 70 pounds and perform the physical activities described, including standing, walking, climbing or balancing, and stooping, kneeling, crouching, or crawling.
Availability for travel as assigned, including domestic and international travel.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites.
Document services performed and future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and on time.
Track expenses accurately and complete expense reports promptly.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime when required by workload and customer needs.
Travel up to 100% as assigned, including domestic and international travel by land or air.
Perform other duties as assigned by management.