Field Service Technician

BLM GROUP•Houston, TX

26d

About The Position

The Field Service Technician works under the direct supervision of the Service Manager and performs equipment installations, preventive maintenance, troubleshooting, emergency repairs, and other service work at customer sites. The role supports BLM sales staff, demonstrates BLM GROUP software to customers, resolves customer questions and issues promptly, and maintains positive customer relationships. The technician documents work performed and future service needs, completes time sheets and service and installation forms, tracks expenses, follows workplace safety requirements, communicates with other departments, and performs other duties assigned by management. The position may require overtime based on workload and customer needs and travel of up to 100%, including domestic and international travel by land or air. The role requires technical troubleshooting ability, effective customer service, careful documentation, communication, organization, time management, and the ability to work with minimal supervision. Work is primarily in a manufacturing facility with occasional work in an office environment; service tasks take place at customer sites. The position has no supervisory responsibility.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electric/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve mechanical or electrical technical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to accurately document technical troubleshooting steps and communicate technical issues and resolutions to the BLM corporate office.
Proven customer service skills focused on customer relationships.
Strong organization, verbal and written communication, and time-management skills.
Ability to work effectively with minimal supervision and to identify who to contact for technical assistance.
Ability to work effectively with team members at all levels and with customers of varied roles and levels.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites.
Document service performed and future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and on time.
Track expenses accurately and submit expense reports in a timely manner.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel.
Perform other duties as assigned by management.