Dispatcher Jobs

About The Position

Requirements

• Accredited high school diploma or G.E.D.
• Two years of previous dispatching experience, in addition to the education requirement.
• Strong computer competency and communication skills.
• Must live within the South Atlantic Market Area: Georgia, South Carolina, or North Carolina.
• Flexibility during operating hours, which are 2:00 a.m. to 6:30 p.m.

Nice To Haves

• Additional or specialized training in transportation, logistics, or a similar area of study.
• Customer service experience in a call-center environment.
• Dispatch, routing, or logistics experience preferred.

Responsibilities

• Support the Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center and function.
• Verify that appropriate checks and balances are in place so all work is covered and dispatcher shifts are monitored.
• Provide dispatcher coverage as needed for breaks, sick time, and vacation.
• Manage cross-training and the new-hire training process; serve as a training contact and mentor when not covering a shift.
• Participate in improving operations and implementing best practices.
• Handle escalations using documented processes.
• Partner with dispatchers and routers to resolve route coverage for down routes and optimize route efficiency.
• Work with routers to ensure same-day and next-day work is assigned to drivers, considering load types, customer expectations, landfill requirements, and other factors.
• Participate in leadership-team skill development through role-playing.
• Discuss processes and procedures with routers and dispatchers.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Life insurance and short-term disability.
• Company matching on a 401(k).
• Stock purchase plan and discounted stock options.
• Dependent day care.
• Paid vacation, holidays, and personal days.
• Education assistance program.
• Paid on-the-job training and established career progression.