Security Alarm Dispatcher- 5:30pm-9:30pm

Interface Systems • St. Louis, MO

1d • Onsite

About The Position

As a Level 1 iSOC Coordinator, you will help maintain the safety and security of Interface customers by conducting scheduled virtual security checks and tours using two-way audio and video surveillance systems installed at customer locations. Coordinators also help protect customers during business openings and closings and serve as a primary contact for inbound inquiries from customers, employees, and vendors, addressing security concerns and system-related questions.

The position provides a foundation for developing skills in security operations, customer communication, and emergency response, with opportunities to advance through the iSOC Coordinator levels. The Interactive Security Operations Center operates 24/7 and supports customers throughout the U.S. The role is on-site in an office, with scheduled work hours between 5:30 p.m. and 9:30 p.m., based on labor demands. Starting pay is $20.00 per hour, before applicable shift differential. Training is provided, and all full-time coordinators begin security training with the TMA (The Monitoring Association) Operator course.

Applicants must have favorable results on a pre-employment drug screening and background check. Interface is an equal opportunity employer and provides confidential accommodation assistance during the application and interview process.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm, positive, and professional demeanor in high-pressure situations.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for potential security vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts for customers during business openings, closings, or upon request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on the severity of an event or provided instructions, including contacting customers or dispatching police, fire, or medical services.
• Answer inbound calls and assist with resolving, escalating, or supporting security- and system-related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation in the system of record (automation system).
• Comply with policies in the Interface Employee Handbook and Employee Safety Manual.

Benefits

• Uncapped employee referral bonuses.
• Training is provided.
• Evening shift differential of $0.50 per hour for hours worked between 5:00 p.m. and 9:00 p.m.
• Overnight shift differential of $1.00 per hour for hours worked between 9:01 p.m. and 6:00 a.m.
• Weekend shift differential of $1.00 per hour for hours worked on Saturdays or Sundays.
• Eligibility for a monthly performance bonus program after 90 days of successful active employment, with awards of up to $100 per month.
• New St. Louis iSOC hires are eligible for a $500 hiring bonus, paid in two installments: $250 after 90 days and $250 after six months, subject to active employment on each payout date.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED