Security Alarm Dispatcher- 4:30pm-1am

Interface Systems • Saint Louis, MO

3d • Onsite

About The Position

The Level 3 Interactive Security Operations Center (iSOC) Coordinator handles advanced, real-time security interactions and interventions during critical events. The role involves alarm verification, video monitoring, rapid decision-making, and direct communication with customers, people at monitored sites, and emergency personnel. Coordinators use two-way audio systems to address security violations, deter breaches, and de-escalate incidents such as loitering and trespassing.

The position is based on-site in a security monitoring operations center and uses video surveillance, two-way audio communication systems, alarm-monitoring software, automation solutions, proprietary software integrations, and monitoring workstations. Training is provided. Work is scheduled within the 4:30 p.m.–1:00 a.m. availability window in 8- or 10-hour shifts, based on labor demands. The operation runs 24/7, 365 days a year, and the schedule includes weekends and holidays.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active-listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and positive and act professionally in high-pressure or critical situations.

Nice To Haves

• Two years of experience in customer service, a call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts for customers during business opening or closing, or upon customer request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on event severity or customer instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors to resolve, escalate, or support security- and system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including placing calls to verify whether alarms are valid.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals by telephone about alarms or events according to customer-specific instructions.
• Provide life-safety support through clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support, including arming, disarming, and helping reset alarms or signals.
• Manage live audio interactions in response to alarm events or customer requests, communicating directly with people at monitored sites.
• Use two-way audio to intervene in real-time incidents with clear, authoritative communication.
• Handle loitering, trespassing, and other security violations, including de-escalation and rapid decision-making.
• Document interactions, ensure appropriate follow-up, and generate detailed reports on alarm responses and life-safety interventions.
• Comply with the Interface Employee Handbook and Employee Safety Manual.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation and 10 days of paid sick time.
• Uncapped employee referral bonuses.
• Monthly performance bonus eligibility after 90 days of successful active employment, with awards of up to $1,000 per month.
• Monthly attendance bonus eligibility after 90 days of successful active employment; full-time employees can earn up to $250 per month, or $3,000 per year, subject to attendance criteria.
• A $500 hiring bonus for newly hired St. Louis iSOC employees, paid in two installments after 90 days and six months of employment, subject to being actively employed on each payout date.
• Shift differentials: $0.50 per hour for hours worked 5:00 p.m.–9:00 p.m.; $1.00 per hour for hours worked 9:01 p.m.–6:00 a.m.; and $1.00 per hour for hours worked on Saturdays or Sundays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED