Security Alarm Dispatcher- 4am-2:30pm

Interface Systems • Saint Louis, MO

5d • Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during security events. The role includes alarm verification, video monitoring, rapid decision-making, and live audio communication with people at monitored sites to prevent security breaches, address trespassing and other security violations, and de-escalate potential threats. You will communicate with customers and emergency personnel and take appropriate action based on the event and customer instructions.

The position works on-site in a security monitoring operations center equipped with video surveillance, two-way audio communication systems, alarm monitoring software, customized automation solutions, proprietary software integrations, and monitoring workstations. Coordinators may handle multiple security events simultaneously. Training is provided, and Interface learning courses may be necessary when pursuing further certifications.

The schedule is based on labor demands, with 8- or 10-hour shifts scheduled between 4:00 a.m. and 2:30 p.m. The operation runs 24/7, and the regular schedule includes weekends and holidays. Starting pay is $22.00 per hour, not including applicable shift differentials. Full benefits are available on the first day of employment. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active-listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and positive under pressure and work professionally through urgent or critical situations.
• Availability to work scheduled shifts between 4:00 a.m. and 2:30 p.m., based on labor demands, including weekends and holidays.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, a call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for security vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts for customers during business opening or closing, or upon request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on event severity or customer instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors to resolve, escalate, or support security- and system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including calling to verify alarm validity.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals by telephone of alarms or events according to customer-specific instructions.
• Provide life-safety support through clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support, including arming, disarming, and assisting with resetting alarms or signals.
• Manage live audio interactions during alarm events or customer requests using two-way audio systems.
• Intervene in real-time incidents through two-way audio, communicating clearly and authoritatively.
• Respond to loitering, trespassing, and other security violations, including de-escalation and rapid decision-making.
• Document interactions and ensure appropriate incident follow-up and resolution.
• Generate detailed reports on alarm responses and life-safety interventions.
• Comply with policies in the Interface Employee Handbook and Employee Safety Manual.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation and 10 days of paid sick time.
• Uncapped employee referral bonuses.
• Shift differentials: $0.50 per hour for hours worked from 5:00 p.m. to 9:00 p.m.; $1.00 per hour from 9:01 p.m. to 6:00 a.m.; and $1.00 per hour for hours worked on Saturdays or Sundays.
• Eligible coordinators may receive monthly performance bonuses of up to $1,000 after 90 days of successful active employment, subject to metrics and eligibility criteria.
• Full-time employees may receive monthly attendance bonuses of up to $250 after 90 days of successful active employment, subject to attendance eligibility criteria.
• Newly hired St. Louis iSOC employees are eligible for a $500 hiring bonus, paid in two $250 installments after 90 days and six months of employment, provided they are actively employed on each payout date.
• Training is provided.
• Customer-focused, energetic, and engaging team culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED