Security Dispatcher

Tenet Healthcare • Detroit, MI

21h

About The Position

The Security Dispatcher maintains operational control of communications for the DMC Police Authority. The position operates sophisticated technology equipment, monitors life safety systems, and processes and dispatches emergency and non-emergency calls while providing optimal customer service to staff, patients, visitors, and physicians.

The dispatcher monitors and responds to alarms and security systems, receives and prioritizes calls, and dispatches Police Authority Officers and coordinates with police, fire departments, and other emergency response teams. The role also requires knowledge of the hospital and exterior campus, security orders, and applicable regulatory requirements. FEMA 300, 400, and 700 emergency management credentials are specified as part of the responsibilities.

Requirements

• High school graduate or GED, or an equivalent combination of education and experience.
• Effective written and oral communication skills, including proper grammar and spelling for report writing.
• Effective interpersonal skills and the ability to deal professionally and effectively with all levels of personnel and the public.
• Ability to handle common and crisis situations calmly and efficiently.
• Sound independent judgment and critical-thinking skills.
• Strong active-listening skills.
• Ability to frequently prepare written reports and provide quality customer service.
• Must meet all physical requirements of the job, which could require an annual physical.
• Ability to perform duties while wearing personal protective equipment, including masks, gowns, and security-related equipment, as required.

Responsibilities

• Monitor and respond to life safety systems, including fire panel alarms, CCTV systems, infant abduction systems, and access control.
• Maintain knowledge of the individual hospital and exterior campus.
• Receive emergency and non-emergency calls and record significant information.
• Prioritize calls according to urgency and importance.
• Use radio, phone, or computer to dispatch Police Authority Officers to situations.
• Coordinate with police, fire departments, and other emergency response teams to ensure an appropriate response to emergencies.
• Understand police and fire response 911 notifications.
• Report unusual activity to security staff for further investigation or action.
• Track inquiries, reports, and requests using manual or electronic logs.
• Provide exceptional customer service to staff, patients, visitors, and physicians.
• Maintain in-depth knowledge of security orders, both written and oral, and working knowledge of regulatory requirements relevant to the position.
• Maintain Emergency Management credentials FEMA 300, 400, and 700.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts
• Healthcare and dependent flexible spending accounts
• Employee Assistance Program
• Employee discount program
• Voluntary pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED