Security Dispatcher

Massanutten Resort•McGaheysville, VA

1d•Onsite

About The Position

Massanutten Resort is seeking a Security Dispatcher who is passionate about organization, efficiency, and helping people. This role involves dispatching for the security team, assisting with lost items, and solving problems by dispatching resort officers. The position requires office/clerical skills, computer literacy, and excellent communication skills. The ideal candidate will be highly organized, provide great customer service, and be able to work a flexible schedule. Duties include dispatching calls for security, assisting with Lost & Found intake, inventory, and other duties as assigned by management.

Requirements

Office/clerical skills
Computer literacy
Excellent communication skills
High school diploma or equivalent
Strong computer skills
Working knowledge of Microsoft programs, including Microsoft Word, Excel, and Outlook
Highly organized
Able to provide great customer service
At least 18 years old
Able to work a flexible schedule

Responsibilities

Perform communications through electronic, written, and verbal applications
Process and document daily activities to ensure accountability
Monitor, dispatch, and receive information and distribute calls to security officers, maintenance and housekeeping over a multi-channel radio, phone and other electronic communications
Contact appropriate agencies needed (law enforcement, fire and emergency services) for emergencies
Process and document Lost & Found – inquiries, inventory, log, and process found items
Process Resort UPS shipping – obtain information and process items for shipping
Exhibit exceptional confidentiality with sensitive information and documentation
Represent as a Resort Customer Service Ambassador
Complete special projects and duties assigned by Security Management
Other duties assigned by management