Security Dispatcher 2

Four Winds Casinos•South Bend, IN

About The Position

The Security Dispatcher 2 coordinates information among Security Management, Security Officers, Surveillance, other casino departments, local law enforcement, and emergency medical services throughout the property and other off-property operations operated by Four Winds Casino Resort. The role maintains close, continuous surveillance of gaming areas and the entire property to help protect life and property. The position handles and logs radio and telephone communications, directs notifications to the appropriate authorities, assigns Security Officers and coordinates requests for personnel, and responds to guest and Gaming Commission inquiries concerning Security. It requires knowledge of departmental policies and procedures, emergency plans, applicable law enforcement and EMS procedures, gaming regulations, and emergency systems and equipment. The dispatcher monitors property areas for security and safety risks, documents suspicious or unusual activity, supports asset protection, coordinates with Surveillance, and maintains accurate departmental records and reports. The role promotes positive guest and employee relations, confidentiality, and respectful conduct. It requires the ability to work independently with little or no direct supervision and to delegate tasks to Security Officers. A high school diploma or GED is preferred. A Level 2 Gaming License is required. Computer literacy, strong communication and typing skills, multitasking ability, and excellent observational skills are required; knowledge and experience with closed-circuit television equipment is preferred.

Requirements

A Level 2 Gaming License is required.
Computer literacy in Microsoft Excel, Access, Word, Outlook, or related software, as well as TurboVUi Dispatch and Advantage monitor software packages.
Strong communication and typing skills.
Ability to multitask while simultaneously using surveillance, computer, radio, and emergency equipment responsibly.
Ability to work alone with little or no direct supervision and delegate tasks to Security Officers.
Ability to keep personal and sensitive information confidential.
Excellent observational and communication skills.
Ability to read, analyze, and interpret safety rules, operating and maintenance instructions, and procedure manuals; summarize data for reports; write routine reports and correspondence; and solve administrative problems.
Ability to perform basic arithmetic, calculate rates, ratios, and percentages, and interpret graph data.
Ability to use common-sense reasoning and prioritize numerous simultaneous tasks and requests.
Regularly sit; use hands to operate computer and radio equipment; coordinate hand and eye movements; handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
Vision abilities include close, distance, color, peripheral, and depth perception, and the ability to adjust focus.

Nice To Haves

High school diploma or general education degree (GED) preferred.
Knowledge of and experience with closed-circuit television equipment preferred.

Responsibilities

Maintain a log of all radio and telephone calls into and out of the Security Dispatch Center and notify the proper authority based on the nature of each communication.
Assign Security Officers to details and coordinate personnel requests from other departments and responding outside agencies.
Receive guest calls about Security matters, Security Department guest-service issues, and Gaming Commission concerns; provide departmental information and relay messages accurately and promptly.
Maintain knowledge of department policies and procedures, the Emergency Action Plan, Crisis Communication Plan, and applicable local law enforcement and EMS procedures.
Notify the Shift Manager, Assistant Shift Manager, or Floor Supervisor of pertinent conditions as needed and directed.
Promote positive guest and employee relations through prompt, courteous, efficient service.
Know the emergency power system, emergency radio system, and other emergency equipment used by Security and Facilities, including appropriate responses and contacts for each system.
Monitor assigned property areas for security and safety risks and report them to the appropriate person or entity.
Use necessary equipment to identify, record, document, and report illegal, suspicious, or unusual activity on the property.
Maintain working knowledge of Gaming Commission rules and regulations and ensure adherence throughout the property.
Support employees, supervisors, and management in protecting departmental assets.
Coordinate with Surveillance when Security identifies a matter needing further investigation or attention.
Attend regularly scheduled departmental meetings to facilitate information flow.
Maintain accurate and thorough departmental records and reports.
Make recommendations for changes to other departments' policies and procedures with safety, security, and casino asset protection in mind.
Create an atmosphere of fun for casino guests and encourage mutual respect, dignity, and integrity among employees through positive example.