Security Dispatcher 2

Four Winds Casinos Career Site•South Bend, IN

About The Position

The Security Dispatcher 2 coordinates information among Security Management, Security Officers, Surveillance, other Casino Departments, Local Law Enforcement, and Emergency Medical Services across Four Winds Casino Resort and its off-property operations. The position maintains close, continuous surveillance of gaming areas and the property to help protect life and property. The dispatcher logs radio and telephone calls, routes information to the appropriate authorities, assigns Security Officers and coordinates personnel requests, and responds to guest and Gaming Commission calls concerning Security. The role requires knowledge of departmental policies and procedures, emergency and crisis plans, relevant emergency systems and equipment, and applicable procedures of local law enforcement and emergency medical services. The dispatcher monitors property areas for security and safety risks, uses equipment to identify and document suspicious or illegal activity, coordinates with Surveillance on matters requiring investigation, and maintains accurate departmental records and reports. The position also supports asset protection across departments, communicates pertinent conditions to shift leadership, attends departmental meetings, and promotes positive guest and employee relations. A high school diploma or GED is preferred. A Level 2 Gaming License is required. Candidates need strong communication and typing skills, computer literacy, excellent observation skills, the ability to multitask and prioritize, and the ability to work independently and delegate tasks to Security Officers. Knowledge of closed-circuit television equipment is preferred.

Requirements

A Level 2 Gaming License is required.
High school diploma or General Education Degree (GED) preferred.
Computer literacy in Microsoft Excel, Access, Word, Outlook, or related software, as well as TurboVUi Dispatch and Advantage monitor software packages.
Strong communication and typing skills.
Ability to multitask while responsibly using surveillance, computer, radio, and emergency equipment simultaneously.
Ability to work alone with little or no direct supervision and delegate tasks to Security Officers on the property.
Ability to keep personal and sensitive material or information confidential.
Excellent observational and communication skills.
Ability to read, analyze, and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Some analytical ability to summarize data for reports and find solutions to administrative problems.
Ability to write routine reports and correspondence.
Ability to perform basic arithmetic and compute rates, ratios, and percentages, and interpret data from graphs.
Ability to apply common-sense reasoning, prioritize numerous simultaneous tasks, and respond to varied situations.
Regular ability to sit; use hands to operate computer and radio gear; coordinate hand and eye movements; handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear.
Vision abilities including close, distance, color, and peripheral vision, depth perception, and adjustment of focus.

Nice To Haves

Knowledge of and experience with closed-circuit television equipment.
High school diploma or General Education Degree (GED).

Responsibilities

Maintain a log of all radio and telephone calls into and out of the Security Dispatch Center.
Notify the appropriate authority based on the nature of incoming and outgoing calls.
Assign Security Officers as needed and coordinate personnel requests from other departments and responding outside agencies.
Receive guest calls concerning Security matters, Security-related guest service issues, and Gaming Commission inquiries about Security operations.
Provide departmental information and convey telephone messages accurately and promptly.
Maintain knowledge of departmental policies and procedures, emergency and crisis plans, and applicable local law enforcement and Emergency Medical Services procedures.
Notify the Shift Manager, Assistant Shift Manager, or Floor Supervisor of pertinent conditions as needed and directed.
Promote positive guest and employee relations through prompt, courteous, and efficient service.
Understand emergency power and radio systems and other emergency equipment, including how to respond to notifications and whom to contact.
Monitor assigned property areas for potential security and safety risks and report them for resolution.
Use necessary equipment to identify, record, document, and report illegal, suspicious, or unusual activity on the property.
Maintain working knowledge of Gaming Commission rules and regulations and ensure adherence throughout the property.
Support employees, supervisors, and management in protecting departmental assets.
Coordinate with the Surveillance Department when Security identifies a matter needing further investigation or attention.
Attend regularly scheduled departmental meetings to facilitate information flow.
Maintain accurate and thorough departmental records and reports.
Make recommendations regarding policy and procedure changes in other departments with safety, security, and casino asset protection in mind.
Promote a fun atmosphere for casino guests and encourage mutual respect, dignity, and integrity among employees.