Security Alarm Dispatcher - 8:00pm to 4:30am

Interface Systems • Saint Louis, MO

4d • Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during critical security events. You will verify alarms, monitor video, make rapid decisions, and communicate clearly with customers and emergency personnel. Using two-way audio systems, you will address security violations and help prevent security breaches, de-escalate threats, and resolve incidents in real time. This role is part of a fast-paced, technology-driven security operations team.

The position is onsite in a security monitoring operations center. The schedule is arranged within the 8:00 PM–4:00 AM availability window, with 8- or 10-hour shifts based on labor demands. Because the center operates 24/7, employees must be available to work weekends and holidays. Training is provided. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active-listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and positive in high-pressure situations and handle urgent or critical events professionally.
• Availability to work a schedule that includes weekends and holidays.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, identifying potential vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts during business opening or closing, or when requested by a customer.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on event severity and customer instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors regarding security and system-related inquiries, resolving or escalating issues as appropriate.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including placing outgoing calls to verify alarms.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify specified individuals by telephone about alarms or events according to customer-specific instructions.
• Provide life-safety support through clear, timely, and accurate alarm communication and dispatch to emergency personnel.
• Provide basic alarm support, including arming, disarming, and assisting with resetting alarms or signals.
• Manage live audio interactions in response to alarms or customer requests, communicating directly with people at monitored sites.
• Use two-way audio to intervene in real-time incidents with clear, authoritative communication.
• Handle loitering, trespassing, and other security violations, using de-escalation and rapid decision-making as needed.
• Document interactions and ensure appropriate follow-up and incident resolution.
• Generate detailed reports on alarm responses and life-safety interventions.
• Comply with Interface Employee Handbook and Employee Safety Manual policies.
• Complete Interface learning courses that may be necessary when pursuing further certifications.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation time.
• Ten days of paid sick time.
• Uncapped employee referral bonuses.
• Shift differentials for evening, overnight, and weekend hours.
• Eligibility for a monthly performance bonus after 90 days of successful active employment, with awards of up to $1,000 per month.
• Eligibility for a monthly attendance bonus after 90 days of successful active employment; full-time employees can earn up to $250 per month, or $3,000 per year, subject to attendance eligibility criteria.
• Training is provided.
• Flexible scheduling with 8- or 10-hour shifts and options for the number of days worked per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED