Security Alarm Dispatcher - 4:00PM-12:30AM - Training Provided!

Interface Systems • St. Louis, MO

3d • Onsite

About The Position

The Security Alarm Dispatcher role is a Level 3 Interactive Security Operations Center (iSOC) Coordinator position. The coordinator handles real-time security interactions and interventions during critical events, using alarm verification, video monitoring, and two-way audio systems to address security violations and help prevent breaches. This includes responding directly to people at monitored sites, managing incidents such as trespassing, and de-escalating potential threats while communicating clearly with customers and emergency personnel.

The position is based on-site in a security monitoring operations center equipped with video surveillance, two-way audio communication systems, alarm-monitoring software, customized automation solutions, proprietary software integrations, and video-monitoring workstations. Training is provided. Work hours are scheduled between 4:00 PM and 12:30 AM in 8- or 10-hour shifts, according to labor demands. Employees must be available to work weekends and holidays in a 24/7, year-round operation. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active-listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and positive under pressure and work professionally through urgent or critical situations.
• Availability for scheduled work between 4:00 PM and 12:30 AM, including weekends and holidays.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for security vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts for customers during business opening or closing, or upon customer request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on event severity or instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors to resolve, escalate, or support security- and system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including placing calls to verify alarm validity.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals by telephone of alarms or events according to customer-specific instructions.
• Support life safety by ensuring timely and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support, including arming and disarming systems and helping reset alarms or signals.
• Manage live audio interactions during alarm events or customer requests, communicating directly with people at monitored sites.
• Use two-way audio to intervene in real-time incidents with clear communication and authority.
• Handle loitering, trespassing, and other security violations, using de-escalation and rapid decision-making as needed.
• Document interactions, ensure appropriate incident follow-up, and generate detailed reports on alarm responses and life safety interventions.
• Comply with Interface policies in the Employee Handbook and Employee Safety Manual; complete learning courses when needed to pursue further certifications.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation time and 10 days of paid sick time.
• Uncapped employee referral bonuses.
• Evening shift differential of $0.50 per hour for hours worked between 5:00 PM and 9:00 PM.
• Overnight shift differential of $1.00 per hour for hours worked between 9:01 PM and 6:00 AM.
• Weekend shift differential of $1.00 per hour for hours worked on Saturdays or Sundays.
• Eligible coordinators may earn monthly performance bonuses of up to $1,000 after 90 days of successful active employment, subject to metrics and eligibility criteria.
• Eligible full-time employees may earn monthly attendance bonuses of up to $250 after 90 days of successful active employment, subject to eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED