Security Alarm Dispatcher- Part Time-5:30am to 10:30am

Interface Systems • Saint Louis, MO

4d • Onsite

About The Position

As a Level 1 iSOC Coordinator, you help maintain the safety and security of Interface customers by conducting scheduled virtual security checks and tours using two-way audio and video surveillance systems installed at customer locations. You help protect customers during business openings and closings, handle inbound inquiries from customers, employees, and vendors, and address security concerns and system-related questions. The role provides a foundation for growth through the iSOC Coordinator levels in a fast-paced, technology-driven environment.

This is a part-time, on-site position in an Interactive Security Operations Center. Work is scheduled between 5:30 a.m. and 10:30 a.m., based on labor demands. The starting pay rate is $20.00 per hour, not including applicable shift differentials. A monthly performance bonus program may be available after 90 days of active employment, and newly hired St. Louis iSOC employees are eligible for a $500 hiring bonus paid in two installments, subject to continued employment on the payout dates. Training is provided, with new employees starting in a bi-weekly Day 1 Orientation Class. Favorable pre-employment drug screening and background check results are required.

The iSOC Coordinator role has three levels of responsibility: Level 1 - Security, Level 2 - Life Safety, and Level 3 - Interactive. Each level builds on the previous one, with increasing complexity and authority in customer safety, alarm verification, and live interaction with monitored sites. All full-time coordinators begin security training with the TMA (The Monitoring Association) Operator course. Interface learning courses may be needed when pursuing further certifications.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in interactions.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm and positive demeanor in high-pressure situations and handle urgent or critical situations professionally.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for security vulnerabilities, criminal activity, and unusual activity.
• Conduct virtual security escorts during business openings and closings, or when requested by a customer.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on the severity of an event or provided instructions, including contacting customers and dispatching emergency services such as police, fire, or medical services.
• Answer inbound calls and assist with resolving, escalating, or supporting security and system-related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation in the system of record (automation system).
• Comply with policies in the Interface Employee Handbook and Employee Safety Manual.

Benefits

• Uncapped employee referral bonuses.
• Training is provided.
• Shift differentials for eligible evening, overnight, and weekend hours.
• Eligibility for a monthly performance bonus program after 90 days of successful active employment, with awards of up to $100 per month.
• $500 hiring bonus for newly hired St. Louis iSOC employees, paid in two installments after 90 days and six months of employment, subject to active employment on each payout date.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED