Security Alarm Dispatcher-6:00am to 11:00am

Interface Systems • Saint Louis, MO

3d • Onsite

About The Position

As a Level 1 iSOC Coordinator, you will help maintain the safety and security of Interface customers using two-way audio and video surveillance systems installed at customer locations. You will perform scheduled virtual security checks and tours and provide virtual security escorts during business openings and closings. You will also handle inbound inquiries from customers, employees, and vendors, address security concerns, and resolve system-related questions. The role offers training in security operations, customer communication, and emergency response, with opportunities to progress through the iSOC Coordinator levels.

The position is based on-site in a state-of-the-art security monitoring operations center. Work hours are scheduled between 6:00 a.m. and 11:00 a.m., based on labor demands. Starting pay is $20.00 per hour, excluding any applicable shift differential. Eligible coordinators may qualify for a monthly performance bonus after 90 days of active employment. Newly hired St. Louis iSOC employees are eligible for a $500 hiring bonus, paid in installments after 90 days and six months of employment, provided they remain actively employed on each payout date. Training begins with a bi-weekly Day 1 Orientation Class. Favorable pre-employment drug screening and background-check results are required.

All full-time coordinators begin security training with The Monitoring Association (TMA) Operator course. The role may also involve Interface learning courses when pursuing further certifications. Employees must comply with the Interface Employee Handbook and Employee Safety Manual.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm, positive, and professional demeanor in high-pressure or urgent situations.
• Favorable results on a pre-employment drug screening and background check.
• Compliance with the Interface Employee Handbook and Employee Safety Manual.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for potential security vulnerabilities, criminal activity, and unusual activity.
• Conduct virtual security escorts to safeguard customers during business openings, closings, or upon customer request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on event severity or customer instructions, including contacting customers or dispatching police, fire, or medical services.
• Answer inbound calls and resolve, escalate, or support security- and system-related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation in the system of record (automation system).

Benefits

• Uncapped employee referral bonuses.
• Customer-focused, energetic, engaging work culture that emphasizes working as one team.
• Training is provided.
• Shift differentials may apply for evening, overnight, and weekend hours.
• Eligible employees may earn monthly performance bonus awards of up to $100 after 90 days of successful active employment.
• Eligible newly hired St. Louis iSOC employees may receive a $500 hiring bonus, paid in two installments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED