Security Alarm Dispatcher 1:30PM-10:00PM - Training Provided!

Interface Systems • Saint Louis, MO

5d • Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during critical security events. You will verify alarms, monitor video, make rapid decisions, and communicate directly with customers and emergency personnel. Using two-way audio systems, you will address security violations, help prevent breaches, and manage incidents such as trespassing and loitering, including de-escalating potential threats. This role carries greater responsibility in a fast-paced, technology-driven security operations center.

The position is on-site in an office and requires availability for scheduled shifts between 1:30 PM and 10:00 PM. Shifts may be 8–10 hours, with the number of days worked depending on the schedule. The operations center runs 24/7, so employees must work weekends and holidays. Training is provided. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active listening skills to understand customer needs and respond accurately and promptly.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm, positive, and professional demeanor in high-pressure situations.
• Availability to work scheduled shifts between 1:30 PM and 10:00 PM, including weekends and holidays.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, a call center, dispatch, or security roles.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, watching for vulnerabilities, criminal activity, and unusual behavior.
• Conduct virtual security escorts for customers during business opening or closing, or upon request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on incident severity and customer instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls and assist with security- and system-related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including calling to confirm whether alarms are valid.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals by telephone about alarms or events according to customer-specific instructions.
• Dispatch and communicate alarm and life-safety information clearly, promptly, and accurately to emergency personnel.
• Provide basic alarm support, including arming, disarming, and assisting with resetting alarms or signals.
• Manage live audio interactions in response to alarm events or customer requests.
• Use two-way audio to intervene in real-time incidents with clear, authoritative communication.
• Address loitering, trespassing, and other security violations, using de-escalation and rapid decision-making as needed.
• Document interactions and complete follow-up to help ensure incidents are resolved.
• Generate detailed reports on alarm responses and life-safety interventions.
• Comply with the Interface Employee Handbook and Employee Safety Manual.

Benefits

• Full benefits from the first day of employment.
• Three weeks of paid vacation.
• Ten days of paid sick time.
• Uncapped employee referral bonuses.
• Shift differentials for evening, overnight, and weekend hours.
• Eligible employees may earn monthly performance bonuses of up to $1,000 after 90 days of successful active employment.
• Full-time employees may earn monthly attendance bonuses of up to $250 after 90 days of successful active employment, up to $3,000 per year.
• Training is provided.
• Flexible scheduling options with 8–10 hour shifts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED