Security Alarm Dispatcher 2:30PM-12:00AM - Full Training Provided!

Interface Systems • Saint Louis, MO

6d • Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during critical security events. You will use two-way audio communication to address people at monitored sites, prevent security breaches, respond to incidents such as trespassing, and de-escalate potential threats. The role requires skill in alarm verification, video monitoring, rapid decision-making, and clear communication with customers and emergency personnel. You will respond to alarms and directly address security violations in a fast-paced, technology-driven environment.

The position is on-site in a security monitoring operations center. The role operates within a 24/7 environment, and employees must work a schedule that includes weekends and holidays. Work hours are scheduled between 2:30 PM and 12:00 AM based on labor demands, with 8–10-hour shifts. Full training is provided. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active-listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm, positive, and professional demeanor in high-pressure or urgent situations.
• Ability to meet scheduling requirements that include weekends and holidays.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for security vulnerabilities, criminal activity, and unusual activity.
• Conduct virtual security escorts for customers during business opening or closing, or upon customer request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on event severity or instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors to resolve, escalate, or support security- and system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including calling to verify alarm validity.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals by telephone about alarms or events according to customer-specific instructions.
• Provide life-safety support through clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support, including arming, disarming, and helping reset alarms or signals.
• Manage live audio interactions in response to alarm events or customer requests using two-way audio systems.
• Use two-way audio to intervene in real-time incidents with authoritative, clear communication.
• Address loitering, trespassing, and other security violations, including de-escalation and rapid decision-making.
• Document interactions and follow up to ensure incidents are resolved.
• Generate detailed reports on alarm responses and life-safety interventions.
• Complete Interface learning courses when necessary to pursue further certifications.
• Comply with the Interface Employee Handbook and Employee Safety Manual.

Benefits

• Full benefits starting on Day 1 of employment.
• Three weeks of paid vacation time.
• Ten days of paid sick time.
• Uncapped employee referral bonuses.
• Evening, overnight, and weekend shift differentials.
• Eligibility for a monthly performance bonus after 90 days of successful active employment, with awards up to $1,000 per month.
• Full-time employees may be eligible for a monthly attendance bonus after 90 days of successful active employment, up to $250 per month or $3,000 per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED