Security Alarm Dispatcher- 8PM-4:30AM - Full Training Provided!

Interface Systems • Saint Louis, MO

6d • Onsite

About The Position

The Level 3 iSOC Coordinator monitors security and life-safety events and manages real-time interactions with people at monitored sites. The role builds on alarm verification and video monitoring responsibilities by using two-way audio to address security violations, intervene in incidents, de-escalate potential threats, and communicate clearly with customers and emergency personnel. Coordinators make rapid decisions and document interactions and outcomes.

The position is based on-site in a security monitoring operations center equipped with video surveillance, two-way audio communication systems, alarm-monitoring software, automation solutions, proprietary software integrations, and monitoring workstations. Full training is provided. Work is scheduled in 8–10-hour shifts between 8:00 p.m. and 4:30 a.m., according to labor demands. The operation runs around the clock, so the regular schedule includes weekends and holidays.

The starting pay rate is $22.00 per hour, not including shift differential. Eligible coordinators may qualify for monthly performance and attendance bonuses after 90 days of successful active employment. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professional and considerate interactions.
• Strong active-listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and positive and demonstrate professionalism in high-pressure or urgent situations.
• Availability to work a schedule that includes weekends and holidays.

Nice To Haves

• Two years of experience in customer service, a call center, dispatch, or security roles.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts during customer business openings, closings, or upon request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on event severity or customer instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors to resolve, escalate, or support security- and system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including placing outgoing calls to verify alarms.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify specified individuals about alarms or events according to customer-specific instructions.
• Provide life-safety support through clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support, including arming, disarming, and assisting with alarm or signal resets.
• Manage live audio interactions during alarm events or customer requests, communicating directly with people at monitored sites.
• Use two-way audio to intervene in real-time incidents with clear, authoritative communication.
• Address loitering, trespassing, and other security violations, including de-escalation and rapid decision-making.
• Document interactions, ensure appropriate follow-up, and support incident resolution.
• Generate detailed reports on alarm responses and life-safety interventions.
• Comply with the Interface Employee Handbook and Employee Safety Manual.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation.
• Ten days of paid sick time.
• Uncapped employee referral bonuses.
• Shift differentials: $0.50 per hour for work between 5:00 p.m. and 9:00 p.m.; $1.00 per hour for work between 9:01 p.m. and 6:00 a.m.; and $1.00 per hour for weekend hours.
• Eligible employees may earn monthly performance bonuses of up to $1,000 after 90 days of successful active employment, subject to metrics and eligibility criteria.
• Full-time employees may earn monthly attendance bonuses of up to $250 after 90 days of successful active employment, subject to attendance eligibility criteria.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED