Security Alarm Dispatcher-10pm-8:30am

Interface Systems • Saint Louis, MO

3d • Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during critical security events. You will monitor alarms and video, communicate with people at monitored sites through two-way audio, and address security violations such as trespassing and loitering. The role requires quick, clear decision-making and communication with customers and emergency personnel. Coordinators work in a fast-paced, technology-driven security operations center and may take learning courses when pursuing further certifications.

This is an onsite role in an office-based security monitoring operations center. The position requires availability for shifts scheduled between 10:00 p.m. and 8:30 a.m.; shifts may be 8 or 10 hours, with the number of workdays varying according to labor demands. The center operates 24/7, 365 days a year, so employees must work weekends and holidays. Starting pay is $22.00 per hour, excluding applicable shift differentials. Eligible employees may qualify for performance and attendance bonuses after 90 days, and newly hired St. Louis iSOC employees are eligible for a $500 hiring bonus paid in two installments. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active-listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm, positive, and professional demeanor in high-pressure situations.
• Availability for shifts scheduled between 10:00 p.m. and 8:30 a.m., including weekends and holidays.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, a call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts for customers during business opening or closing, or upon request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on event severity or instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls and help resolve, escalate, or support security- and system-related inquiries from customers, employees, and vendors.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including placing outgoing calls to verify alarm validity.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals by telephone of alarms or events according to customer-specific instructions.
• Provide life-safety support through clear, timely, and accurate alarm communication and dispatch to emergency personnel.
• Provide basic alarm support, including arming and disarming systems and assisting with alarm or signal resets.
• Manage live audio interactions in response to alarm events or customer requests, communicating directly with people at monitored sites.
• Use two-way audio to intervene in real-time incidents and maintain clear, authoritative communication.
• Handle loitering, trespassing, and other security violations, using de-escalation and rapid decision-making as needed.
• Document interactions and ensure appropriate incident follow-up and resolution.
• Generate detailed reports on alarm responses and life-safety interventions.
• Comply with policies in the Interface Employee Handbook and Employee Safety Manual.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation time.
• Ten days of paid sick time.
• Uncapped employee referral bonuses.
• Training is provided.
• Shift differentials for evening, overnight, and weekend hours.
• Eligible employees may earn monthly performance bonuses of up to $1,000 after 90 days of successful active employment.
• Eligible full-time employees may earn monthly attendance bonuses of up to $250 after 90 days of successful active employment.
• Newly hired St. Louis iSOC employees are eligible for a $500 hiring bonus, paid in two installments after 90 days and six months of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED