Security Alarm Dispatcher- 9:30am-6pm

Interface Systems • Saint Louis, MO

3d • Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during security events. The role includes alarm verification, video monitoring, rapid decision-making, and clear communication with customers and emergency personnel. Using two-way audio systems, you will directly address security violations, help prevent breaches, manage incidents such as trespassing, and de-escalate potential threats. You will work in a fast-paced, technology-driven security operations center and may pursue further certifications through Interface learning courses.

The position is on-site in an office. Work hours are scheduled between 9:30 a.m. and 6 p.m., with 8- or 10-hour shifts based on labor demands. The operations center runs 24 hours a day, seven days a week, so the regular schedule must include weekends and holidays. Training is provided. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in interactions.
• Strong active listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to maintain a calm, positive, and professional demeanor in high-pressure situations.
• Ability to work a schedule that includes weekends and holidays.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts for customers during business opening or closing, or upon request.
• Communicate with monitored locations using two-way audio and video surveillance technology.
• Take appropriate action based on event severity or customer instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors to resolve, escalate, or support security- and system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including calling to verify alarm validity.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals of alarms or events by telephone according to customer-specific instructions.
• Provide life safety support through clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support, including arming, disarming, and assistance with resetting alarms or signals.
• Manage live audio interactions in response to alarms or customer requests, communicating directly with individuals at monitored sites.
• Use two-way audio to intervene in real-time incidents with authority and clear communication.
• Address loitering, trespassing, and other security violations, including de-escalation and rapid decision-making.
• Document interactions, ensure appropriate follow-up, and help resolve incidents.
• Generate detailed reports on alarm responses and life safety interventions.
• Comply with Interface Employee Handbook and Employee Safety Manual policies.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation and 10 days of paid sick time.
• Uncapped employee referral bonuses.
• Monthly performance bonus eligibility after 90 days of successful active employment, with awards up to $1,000 per month based on metrics and eligibility criteria.
• Monthly attendance bonus eligibility after 90 days of successful active employment; full-time employees can earn up to $250 per month, up to $3,000 per year, subject to eligibility criteria.
• $500 hiring bonus for newly hired St. Louis iSOC employees, paid in two installments: $250 after 90 days and $250 after six months, provided the employee remains actively employed on each payout date.
• Shift differentials: $0.50 per hour for hours worked from 5 p.m. to 9 p.m.; $1.00 per hour for hours worked from 9:01 p.m. to 6 a.m.; and $1.00 per hour for hours worked on Saturdays or Sundays.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED