Security Alarm Dispatcher- 3:30am-12pm - Full Training Provided!

Interface Systems • Saint Louis, MO

3d • Onsite

About The Position

The Level 3 iSOC Coordinator monitors security and life-safety events and takes real-time action to help protect customers and their sites. The role involves verifying alarms, monitoring video, communicating with people at monitored locations through two-way audio and video systems, and responding to incidents such as trespassing or loitering. Coordinators use sound judgment, clear communication, and de-escalation skills to address security violations and coordinate with customers and emergency personnel.

This position is based onsite in a security monitoring operations center equipped with video surveillance, two-way communication systems, alarm-monitoring software, customized automation solutions, and specialized workstations. The center operates 24 hours a day, 7 days a week, year-round. The position requires availability for scheduled shifts between 3:30 a.m. and 12:00 p.m., with 8- or 10-hour shifts, and includes working weekends and holidays. Training is provided. The starting pay rate is $22.00 per hour, not including applicable shift differentials. Eligible coordinators may receive monthly performance and attendance bonuses after 90 days of successful active employment. Newly hired St. Louis iSOC employees are eligible for a $500 hiring bonus, paid in two installments subject to active employment on the payout dates. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active-listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and positive under pressure and act professionally in urgent or critical situations.
• Availability to work scheduled shifts between 3:30 a.m. and 12:00 p.m., including weekends and holidays.
• Ability to complete a pre-employment drug screening and background check with favorable results.

Nice To Haves

• Two years of experience in customer service, a call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, looking for security vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts for customers during business opening or closing, or upon customer request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on incident severity or customer instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors to resolve, escalate, or support security- and system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including calling to verify alarm validity.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals of alarms or events according to customer-specific instructions.
• Provide life-safety support by ensuring clear, timely, and accurate alarm communication and dispatch to emergency personnel.
• Provide basic alarm support, including arming, disarming, and helping reset alarms or signals.
• Manage live audio interactions during alarm events or customer requests using two-way audio systems.
• Intervene in real-time incidents through two-way audio, communicating clearly and authoritatively.
• Address loitering, trespassing, and other security violations, using de-escalation and rapid decision-making as needed.
• Document interactions and ensure appropriate follow-up and incident resolution.
• Generate detailed reports on alarm responses and life-safety interventions.
• Comply with policies in the Interface Employee Handbook and Employee Safety Manual.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation time.
• Ten days of paid sick time.
• Uncapped employee referral bonuses.
• Shift differentials for qualifying evening, overnight, and weekend hours.
• Eligible employees may earn performance bonuses of up to $1,000 per month after 90 days of successful active employment.
• Full-time employees may earn attendance bonuses of up to $250 per month, up to $3,000 per year, after 90 days of successful active employment.
• Newly hired St. Louis iSOC employees are eligible for a $500 hiring bonus, paid in two installments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED