Security Alarm Dispatcher- 12:00pm to 8:30pm

Interface Systems • Saint Louis, MO

4d • Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during security events. The role builds on earlier levels of responsibility and includes alarm verification, video monitoring, rapid decision-making, and direct communication with customers and emergency personnel. You will use two-way audio systems to address security violations and help prevent breaches, manage incidents such as trespassing, and de-escalate potential threats.

The position is based onsite in a security monitoring operations center. The center operates 24 hours a day, seven days a week, and 365 days a year; employees must be available to work weekends and holidays. Work is scheduled between 12:00 p.m. and 8:30 p.m., with 8- or 10-hour shifts determined by labor demands. Starting pay is $22 per hour, not including applicable shift differentials. Training is provided. A favorable pre-employment drug screening and background check are required.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active-listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and positive under pressure and handle urgent or critical situations professionally.
• Ability to meet scheduling requirements that include weekends and holidays.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, call center, dispatch, or security roles.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, observing for security vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts for customers during business opening or closing, or upon customer request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on incident severity or customer instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors to resolve, escalate, or support security- and system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including making outgoing calls to verify alarm validity.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals by telephone about alarms or events according to customer-specific instructions.
• Provide life-safety support through clear, timely, and accurate dispatch and alarm communication to emergency personnel.
• Provide basic alarm support, including arming, disarming, and helping reset alarms or signals.
• Manage live audio interactions in response to alarms or customer requests, communicating directly with individuals at monitored sites.
• Use two-way audio to intervene during real-time incidents and maintain clear, authoritative communication.
• Address loitering, trespassing, and other security violations, including de-escalating situations and making rapid decisions.
• Document interactions, ensure appropriate follow-up, and generate detailed reports on alarm responses and life-safety interventions.
• Comply with policies in the Interface Employee Handbook and Employee Safety Manual.
• Complete Interface learning courses that may be necessary when pursuing further certifications.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation time.
• Ten days of paid sick time.
• Uncapped employee referral bonuses.
• Training is provided.
• Shift differential for eligible evening, overnight, and weekend hours.
• Eligibility for a monthly performance bonus after 90 days of successful active employment, with awards up to $1,000 per month.
• Eligibility for a monthly attendance bonus after 90 days of successful active employment; full-time employees can earn up to $250 per month, or $3,000 per year, subject to attendance eligibility criteria.
• Newly hired St. Louis iSOC employees are eligible for a $500 hiring bonus, paid in installments after completing 90 days and six months of employment, subject to active employment on each payout date.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED