Security Alarm Dispatcher 3:00PM-11:30PM - Weekends required!

Interface Systems • Saint Louis, MO

5d • Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during security events. The role involves alarm verification, video monitoring, rapid decision-making, and direct communication with customers and emergency personnel. Using two-way audio systems, you will address security violations, intervene in incidents, and help prevent breaches or de-escalate potential threats. The position works on-site in a security monitoring operations center and requires availability for scheduled shifts between 3:00 PM and 11:30 PM, including weekends and holidays. Shifts may be 8 or 10 hours, depending on labor demands. Training is provided.

The iSOC Coordinator role has three levels of responsibility: Level 1 – Security, Level 2 – Life Safety, and Level 3 – Interactive. Each level builds on the previous one, increasing the complexity and authority involved in customer safety, alarm verification, and live interaction with monitored sites.

Requirements

• High school diploma or GED equivalent.
• Excellent communication and interpersonal skills, with professionalism and care in all interactions.
• Strong active-listening skills to understand customer needs and provide timely, accurate responses.
• Working knowledge of Microsoft Office applications.
• Ability to remain calm and positive in high-pressure situations and handle urgent or critical events professionally.
• Availability to work scheduled shifts between 3:00 PM and 11:30 PM, including weekends and holidays.
• Favorable results on a pre-employment drug screening and background check.

Nice To Haves

• Two years of experience in customer service, a call center, dispatch, or security roles is preferred.

Responsibilities

• Perform remote security checks and virtual tours of customer locations, identifying potential vulnerabilities, criminal activity, or unusual activity.
• Conduct virtual security escorts for customers during business opening or closing, or upon request.
• Communicate with customer locations using two-way audio and video surveillance technology.
• Take appropriate action based on incident severity or customer instructions, including contacting customers or requesting police, fire, or medical services.
• Answer inbound calls from customers, employees, and vendors to resolve, escalate, or support security- and system-related inquiries.
• Maintain accurate records and documentation in the system of record.
• Monitor, verify, and respond to alarm signals, including calling to verify whether alarms are valid.
• Perform video verification of alarms to confirm security breaches or emergency incidents.
• Notify designated individuals about alarms or events by telephone, following customer-specific instructions.
• Dispatch and communicate alarm information clearly, accurately, and promptly to emergency personnel.
• Provide basic alarm support, including arming, disarming, and helping reset alarms or signals.
• Manage live audio interactions during alarm events or customer requests, communicating directly with people at monitored sites.
• Use two-way audio to intervene in real-time incidents with clear, authoritative communication.
• Handle loitering, trespassing, and other security violations, including de-escalation and rapid decision-making.
• Document interactions, ensure appropriate incident follow-up, and generate detailed reports on alarm responses and life-safety interventions.
• Comply with policies in the Interface Employee Handbook and Employee Safety Manual.

Benefits

• Full benefits beginning on the first day of employment.
• Three weeks of paid vacation time.
• Ten days of paid sick time.
• Uncapped employee referral bonuses.
• Monthly performance bonus eligibility after 90 days of successful active employment, with awards of up to $1,000 per month.
• Monthly attendance bonus eligibility after 90 days of successful active employment; full-time employees may earn up to $250 per month, or up to $3,000 per year, subject to attendance criteria.
• Shift differentials: $0.50 per hour for eligible evening hours, $1.00 per hour for eligible overnight hours, and $1.00 per hour for hours worked on Saturdays or Sundays.
• Training is provided.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED