Security Alarm Dispatcher- 1:30pm-10pm

Interface Systems•Saint Louis, MO

1d•Onsite

About The Position

As a Level 3 iSOC Coordinator, you will manage real-time interactions and interventions during critical security events. You will communicate live with people at monitored sites using two-way audio systems, help prevent security breaches, address trespassing and other security violations, and de-escalate potential threats. The role requires alarm verification, video monitoring, rapid decision-making, and clear communication with customers and emergency personnel. Level 3 Coordinators respond to alarms and directly address security violations in a fast-paced, technology-driven environment. The position is based on-site in a security monitoring operations center equipped with video surveillance, two-way audio communication systems, alarm-monitoring software, customized automation solutions, proprietary software integrations, and workstations designed for video monitoring. Employees are trained to handle multiple security events simultaneously. The scheduled work hours fall between 1:30 p.m. and 10 p.m., based on labor demands. Shifts may be 8 or 10 hours, with the number of workdays varying accordingly. The operation runs 24 hours a day, seven days a week, year-round, and the role requires regularly scheduled weekend and holiday work. Starting pay is $22.00 per hour, not including shift differentials. Employees may be eligible for monthly performance and attendance bonuses after 90 days of active employment. Newly hired St. Louis iSOC employees are eligible for a $500 hiring bonus, paid in two installments after 90 days and six months of employment. Training is provided, and Interface learning courses may be necessary when pursuing further certifications. Employment is contingent on favorable pre-employment drug screening and background-check results.

Requirements

High school diploma or GED equivalent.
Excellent communication and interpersonal skills, with professionalism and care in all interactions.
Strong active-listening skills to understand customer needs and provide timely, accurate responses.
Working knowledge of Microsoft Office applications.
Ability to maintain a calm, positive, and professional demeanor in high-pressure situations.

Nice To Haves

Two years of experience in customer service, a call center, dispatch, or security roles is preferred.

Responsibilities

Perform remote security checks and virtual tours of customer locations, observing for vulnerabilities, criminal activity, or unusual activity.
Conduct virtual security escorts for customers during business openings, closings, or upon request.
Communicate with customer locations using two-way audio and video surveillance technology.
Take appropriate action based on incident severity or customer instructions, including contacting customers or requesting police, fire, or medical services.
Answer inbound calls from customers, employees, and vendors to resolve, escalate, or support security- and system-related inquiries.
Maintain accurate records and documentation in the system of record (automation system).
Monitor, verify, and respond to alarm signals, including placing outbound calls to confirm alarm validity.
Perform video verification of alarms to confirm security breaches or emergency incidents.
Notify specified individuals by telephone about alarms or events according to customer-specific instructions.
Provide life-safety support through clear, timely, and accurate alarm communication and dispatch to emergency personnel.
Provide basic alarm support, including arming, disarming, and assisting with resetting alarms or signals.
Manage live audio interactions during alarm events or customer requests using two-way audio systems to communicate with people at monitored sites.
Use two-way audio to intervene in real-time incidents, communicate clearly, and project authority.
Address loitering, trespassing, and other security violations, including de-escalation and rapid decision-making.
Document interactions and ensure appropriate follow-up and incident resolution.
Generate detailed reports on alarm responses and life-safety interventions.
Comply with policies in the Interface Employee Handbook and Employee Safety Manual.

Benefits

Full benefits starting on the first day of employment.
Three weeks of paid vacation time.
Ten days of paid sick time.
Uncapped employee referral bonuses.
Flexible scheduling options through 8- or 10-hour shifts.
Shift differentials for evening, overnight, and weekend hours.
Eligibility for monthly performance bonuses of up to $1,000 after 90 days of successful active employment, subject to metrics and eligibility criteria.
Eligibility for monthly attendance bonuses of up to $250 for full-time employees after 90 days of successful active employment, subject to attendance criteria.
$500 hiring bonus for newly hired St. Louis iSOC employees, paid in two installments after 90 days and six months of employment.
Training is provided.