Dispatcher/Router Combo (WMHS), RWCS

Waste Management, Inc. (WM)•Guinea, NC

About The Position

Under immediate direction, the Dispatcher provides timely responses to customer inquiries, including pickups, scheduling, product orders, and other customer needs. The role dispatches vehicles on pre-set daily routes for each driver to support efficient customer service. The position primarily operates in a professional office environment and routinely uses standard office equipment.

Requirements

High school diploma or equivalent.
Two years of experience, preferably in transportation, logistics, routing, and customer service.

Responsibilities

Assist Customer Service with customer requests, including SFDC cases, route changes, and rescheduling pickups or missed stops.
Provide a high level of customer service in line with Customer 1st objectives.
Monitor, process, and escalate SFDC cases to a supervisor.
Assist walk-in customers.
Assist drivers with problems and issues as they arise during the day or at the end of a route.
Review and file drivers’ paperwork.
Review and update routes and new-customer information based on daily communications, and reroute existing customers as required.
Ensure routes are balanced daily.
Assist the Transportation Supervisor or Manager as needed or directed.
Update SAP data and notes.
Communicate performance standards and objectives.
Keep staff informed of current problems, changes, and developments in the department and company through professional, organized, participative meetings.
Maintain a safe and compliant workplace.
When a manager or supervisor is absent, monitor and ensure employees perform their functions safely and productively, and recommend changes or improvements when necessary to prevent accidents or injuries.
Perform other assigned duties and responsibilities.