Dispatcher/Router Combo
About The Position
The Dispatcher/Router Combo communicates with WM drivers to help resolve issues while they are on residential, commercial, and roll-off routes. The role handles incoming service orders, directs drivers, and resolves service issues while coordinating with WM customer service, sales, and operational staff, including Route Managers and Mechanics. Using WM proprietary software, the dispatcher manages same-day ticket routing and prepares routes for the following day. Shifts vary according to dispatch-center needs, with potential overtime and Saturday hours. Some travel, up to 15%, may be required to work face-to-face with the sites the dispatcher supports. This is an on-site position with an expected base pay range of $20–$21.50 per hour. The posting states that the successful candidate must be bilingual.
Requirements
- High school diploma or GED.
- Six months of relevant work experience in a team setting, with the ability to communicate effectively with several areas.
- Ability to multitask in a fast-paced work environment and excellent organizational skills.
- Must be bilingual.
Responsibilities
- Dispatch drivers to incoming calls using customer needs, driver locations and loads, and daily factors to balance cost and customer satisfaction.
- Work with sites and the service department to optimize routes based on customer needs.
- Determine daily driver staffing levels to balance responsiveness and productivity.
- Assign routes and service tickets to appropriate drivers throughout the day and for the next day; manage route actions and ensure route completion.
- Handle incoming calls and emails from customer service and sales, including requests for pickups or deliveries involving container movement within the Market area.
- Communicate with customers while drivers are at a site or location to resolve pickup and other issues delaying service.
- Troubleshoot and resolve potential delivery and pickup problems before they result in service issues.
- Manage routing for all routes and track driver movement in the field to ensure same-day service for missed pickups.
Benefits
- Medical, dental, and vision coverage.
- Life insurance and short-term disability.
- Stock purchase plan.
- Company matching on a 401(k).
- Paid vacation, holidays, and personal days.
- Your Tomorrow Education Assistance Program.
- Paid on-the-job training.
- Established career progression.
- Dependent day care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
