Router/Dispatcher

Assisted Student Transportation•Overland Park, KS

4d•$21 - $0•Onsite

About The Position

The Student Router/Dispatcher supports an efficient and productive transportation department providing pupil transportation for the Blue Valley School District. The role includes routing, dispatching, scheduling, and administrative support, with a focus on safe, timely, and efficient transportation services. This is a full-time, hourly, in-person position in Overland Park, Kansas, generally scheduled for daytime hours Monday through Friday. The work schedule may vary according to department needs, and the role includes on-call duties. The employee may also function as a driver or aide as needed.

Requirements

Work effectively with others as part of a team and maintain effective working relationships.
Be reliable and motivated, and demonstrate a positive professional attitude and appearance consistent with a professional image.
Have excellent organizational, communication, and interpersonal skills.
Work independently and complete assignments with minimal instructions; follow prescribed routines and practices, maintain records, and prepare accurate, timely reports.
Meet weekly deadlines and deadlines for special projects.
Have knowledge of modern office practices and procedures, including computer proficiency.
Demonstrate a sympathetic attitude toward children and people with disabilities.
Maintain open and direct communication with the immediate supervisor.
Remain calm and professional amid frequent interruptions and dynamic conditions, and handle stressful situations with diverse groups tactfully and courteously.
Apply proactive problem-solving skills in situations with several variables.
Be familiar with appropriate dispatching policies and practices and routing and dispatching software.

Responsibilities

Communicate with and monitor vehicles and passengers according to schedule.
Use dispatch software to support route efficiency and timeliness.
Ensure transportation requests are completed efficiently and on time.
Process same-day route changes and requests, modifying routes as needed.
Assist drivers with directions.
Report routing conflicts, driver performance concerns, student concerns, and routing improvements to the Supervisor.
Communicate with drivers by two-way radio and/or tablets; contact drivers to exchange information and assist with equipment breakdowns, road hazards, accidents, student locations, route changes, or emergencies.
Notify schools about late buses or buses involved in emergency situations.
Collaborate with district partners to monitor and optimize routing and provide timely alerts about operational issues.
Assist with scheduling and assigning driver personnel to routes and trips.
Communicate transportation routing problems and concerns to the manager.
Present scheduling and routing information at meetings as requested.
Answer phones and schedule transportation.
Complete data entry and assigned reports.
Assist with vehicle maintenance.
Function as a driver or aide as needed.
Process payroll worksheets and respond to questions about their accuracy.
Reconcile the previous day's trips and respond to questions about their accuracy.
Assist with driver schedules and related functions.
Participate in training and orientation for new and current drivers.
Perform on-call duties and adjust work schedule according to department needs.