Swing, Dispatcher/Router
About The Position
The Swing Dispatcher/Router is cross-trained across all lines of business within the Dispatch Center and covers scheduled and unscheduled staffing absences so operations and sites are not affected. The role is expected to perform each dispatch function at an expert level and complete the daily tasks associated with the role being covered. When not filling a dispatch shift, the Swing Dispatcher/Router serves as a first contact for ongoing training and mentors new hires during onboarding. The position supports the Area Dispatch Supervisor in directing the Centralized Dispatch Center/Function, ensures work is covered and shifts are monitored, and arranges dispatcher coverage for breaks, sick time, and vacation. It coordinates cross-training and new-hire training, handles escalations using documented processes, and partners with dispatchers and routers to resolve down-route coverage and improve route efficiency. The role also works with routers to assign same-day and next-day work to drivers while considering load management, customer expectations, landfill requirements, and other relevant factors. The position participates in operational improvement, best-practice implementation, leadership skill development, and discussions about processes and procedures. The job primarily operates in a professional office environment and routinely uses standard office equipment. The schedule is described as flexible, Monday through Friday, between 1 a.m. and 7 p.m. The listed pay range is $21–$25 per hour.
Requirements
- Accredited high school diploma or G.E.D.
- Two years of previous dispatching experience, in addition to the education requirement.
Nice To Haves
- Additional or specialized training in transportation, logistics, or a similar area of study.
- Customer service experience in a call-center environment.
Responsibilities
- Support the Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
- Verify that checks and balances are in place to ensure all work is covered and dispatcher shifts are monitored.
- Provide dispatcher coverage for breaks, sick time, and vacation as needed.
- Manage cross-training and the new-hire training process.
- Participate in improving operations and implementing best practices.
- Handle escalations using documented processes.
- Partner with dispatchers and routers to resolve coverage for down routes and optimize route efficiency.
- Work with routers to ensure same-day and next-day work is assigned to drivers, considering load type management, customer expectations, landfill requirements, and other factors.
- Participate in leadership-team skill development through role playing.
- Discuss processes and procedures with routers and dispatchers.
- Perform other duties as assigned.
- Provide ongoing training support and mentor new hires during onboarding when not covering a dispatch shift.
Benefits
- Medical, dental, and vision coverage.
- Life insurance and short-term disability.
- 401(k) with company matching.
- Stock purchase plan and discounted stock options.
- Dependent day care.
- Paid vacation, holidays, and personal days.
- Your Tomorrow Education Assistance Program.
- Paid on-the-job training.
- Established career progression.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
