Swing, Dispatcher/Router

Waste Management, Inc. (WM)•Pompano Beach, FL

3d•$21 - $25•Onsite

About The Position

The Swing Dispatcher/Router is cross-trained across all lines of business within the Dispatch Center and can step in for scheduled or unscheduled staff absences. The role performs each dispatch function at an expert level, completing daily tasks and ensuring staffing gaps are covered so operations at the sites are not affected. When not covering a shift, the Swing Dispatcher/Router serves as a first contact for ongoing training and mentors new hires through onboarding. This position supports the Area Dispatch Supervisor in directing the Centralized Dispatch Center/Function, maintaining dispatcher coverage and shift monitoring, and resolving route coverage issues with dispatchers and routers. It also helps ensure work is assigned to drivers for same-day and next-day operations, taking into account load types, customer expectations, landfill requirements, and other relevant factors. The position is based on-site, primarily in a professional office environment, and requires residence in the Florida market area. The schedule is flexible during operating hours.

Requirements

Accredited high school diploma or GED.
At least 2 years of previous dispatching experience in addition to the education requirement.
Must live in the Florida market area.
Must have or be willing to obtain a REAL ID or TSA-approved alternative if required for business air travel or access to federal property.

Nice To Haves

Additional or specialized training in transportation, logistics, or a similar area of study.
Customer service experience in a call-center environment.

Responsibilities

Support the Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
Verify appropriate checks and balances are in place to ensure all work is covered and dispatcher shifts are monitored.
Provide dispatcher coverage as necessary for breaks, sick time, and vacation.
Manage cross-training and the new-hire training process.
Participate actively in improving operations and implementing best practices.
Handle escalations using documented processes.
Partner with dispatchers and routers to resolve route coverage for down routes and optimize route efficiency.
Work with routers to ensure all same-day and next-day work is assigned to drivers, considering load type management, customer expectations, landfill requirements, and other factors.
Participate in leadership team skill development through role-playing.
Discuss processes and procedures with routers and dispatchers.
Perform other duties as assigned.