Swing, Dispatcher/Router

WM•Pompano Beach, FL

2d•Onsite

About The Position

The Swing Dispatcher/Router is cross-trained across all lines of business within the Dispatch Center and provides coverage for scheduled and unscheduled staff absences, helping ensure that dispatch operations and service sites are not affected. The role is expected to perform each dispatch function at an expert level and complete the daily tasks associated with the role being covered. When not filling in for a shift, the Swing Dispatcher serves as a first contact for ongoing training and mentors new hires during onboarding. The position supports the Area Dispatch Supervisor in directing the Centralized Dispatch Center/Function. It helps ensure work is covered and shifts are monitored, manages cross-training and new-hire training, handles escalations using documented processes, and partners with dispatchers and routers to resolve route coverage issues and optimize efficiency. The role also coordinates work assignments for drivers, taking into account load types, customer expectations, landfill requirements, and other factors. The position operates primarily in a professional office environment and routinely uses standard office equipment. It is an on-site role, requires the employee to live in the Florida market area, and offers a flexible schedule during operating hours. The expected base pay is $21–$25 per hour.

Requirements

High school diploma or accredited G.E.D.
At least 2 years of previous dispatching experience, in addition to the education requirement.
Must live in the Florida market area.

Nice To Haves

Additional or specialized training in transportation, logistics, or a similar area of study.
Customer service experience in a call-center environment.

Responsibilities

Provide support to the Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center/Function.
Verify that checks and balances are in place to ensure all work is covered and dispatcher shifts are monitored.
Provide dispatcher coverage as needed for breaks, sick time, and vacation.
Manage cross-training and the new-hire training process.
Participate in improving operations and implementing best practices.
Handle escalations using documented processes.
Partner with dispatchers and routers to resolve route coverage for down routes and optimize route efficiency.
Work with routers to ensure same-day and next-day work is assigned to drivers, considering load type management, customer expectations, landfill requirements, and other factors.
Participate in the leadership team's skill development through role-playing.
Discuss processes and procedures with routers and dispatchers.
Perform other duties as assigned.