Swing, Dispatcher/Router

Waste Management, Inc. (WM)•Smyrna, GA

3d•$19 - $22•Onsite

About The Position

The Swing Dispatcher is cross-trained in all lines of business within the Dispatch Center and can step in for scheduled or unscheduled absences. The role performs each dispatch function at an expert level, completes the daily tasks for the position being covered, and helps ensure staffing gaps do not affect operations. When not covering a shift, the Swing Dispatcher serves as a first contact for ongoing training and mentors new hires during onboarding. This position supports the Area Dispatch Supervisor in directing the Centralized Dispatch Center, helps monitor dispatch coverage and shifts, manages cross-training and new-hire training, and handles escalations using documented processes. The Swing Dispatcher works with dispatchers and routers to resolve route coverage and assign same-day and next-day work to drivers while considering load management, customer expectations, landfill requirements, and other factors. The position primarily operates in a professional office environment and routinely uses standard office equipment. The listed on-site base pay range is $19–$22 per hour. Candidates must live within the South Atlantic Market Area (Georgia, South Carolina, or North Carolina). Operation hours are 2 a.m.–6:30 p.m.; flexibility during operating hours is preferred.

Requirements

High school diploma or accredited GED.
Two years of previous dispatching experience, in addition to the education requirement.
Strong computer competency and communication skills.
Must live within the South Atlantic Market Area: Georgia, South Carolina, or North Carolina.
Flexibility during operating hours is preferred.

Nice To Haves

Additional or specialized training in transportation, logistics, or a similar area of study.
Customer service experience in a call-center environment.
Dispatch, routing, or logistics experience.

Responsibilities

Support the Area Dispatch Supervisor in the overall direction of the Centralized Dispatch Center and its functions.
Verify that appropriate checks and balances are in place to ensure work is covered and dispatcher shifts are monitored.
Provide dispatcher coverage as needed for breaks, sick time, and vacation.
Manage cross-training and the new-hire training process.
Participate in improving operations and implementing best practices.
Handle escalations using documented processes.
Partner with dispatchers and routers to resolve route coverage for down routes and optimize route efficiency.
Work with routers to ensure same-day and next-day work is assigned to drivers, considering load type management, customer expectations, landfill requirements, and other factors.
Participate in leadership team skill development through role-playing.
Discuss processes and procedures with routers and dispatchers.
Perform other duties as assigned.
Mentor new hires through onboarding and act as a first contact for ongoing training when not covering a shift.