Dispatcher/Router Combo
About The Position
The Dispatcher/Router Combo communicates with WM drivers to assist with problem resolution while they are on route for residential, commercial, and roll-off lines of business. The role handles incoming service orders, directs drivers, and resolves service issues while interacting with WM customer service, sales, and operational staff, including Route Managers and mechanics. Using WM proprietary software, the position manages same-day ticket routing and prepares routes for the following day. The role is on-site in West Babylon. Work is scheduled Monday through Friday, 7 a.m. to 5 p.m. EST, though shifts may vary and overtime or Saturday hours may be needed depending on dispatch center requirements. Travel of up to 15% may be required to work face to face with assigned sites. The expected base pay range is $24.70–$30.89 per hour. The specific offer may be influenced by relevant experience, education, training, certifications, qualifications, and work location. WM describes its total compensation package as including medical, dental, vision, life insurance, short-term disability, a stock purchase plan, company matching on a 401(k), paid vacation, holidays, and personal days; benefits may vary by site. WM also describes a Your Tomorrow Education Assistance Program, paid on-the-job training, and career progression opportunities.
Requirements
- High school diploma or GED.
- Six months of relevant work experience in a team setting, with the ability to communicate effectively across several areas.
- Ability to multitask in a fast-paced work environment and demonstrate excellent organizational skills.
Nice To Haves
- Dispatching experience.
- Excellent computer skills.
Responsibilities
- Dispatch drivers to calls as they are received, balancing customer needs, driver locations and loads, daily factors, cost, and customer satisfaction.
- Work with sites and the service department to optimize routes based on customer needs.
- Determine daily driver staffing levels to balance responsiveness and productivity.
- Assign routes and service tickets to appropriate drivers throughout the day and for the next day; determine route actions and ensure route completion.
- Handle incoming calls and emails from customer service and sales, managing requests for pickups, deliveries, and container movements within the Market area.
- Communicate with customers when drivers are on site to resolve pickup and other issues that delay service.
- Troubleshoot and resolve potential delivery and pickup problems before they result in service issues.
- Ensure same-day service on missed pickups by managing routing for all routes and tracking driver movement in the field.
Benefits
- Medical, dental, and vision coverage.
- Life insurance and short-term disability.
- Stock purchase plan.
- Company matching on a 401(k).
- Paid vacation, holidays, and personal days.
- Your Tomorrow Education Assistance Program.
- Paid on-the-job training.
- Established career progression opportunities.
- Discounted stock options.
- Dependent day care.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
