Dispatcher/Router Combo
About The Position
The Dispatcher/Router Combo communicates with WM drivers to assist with problem resolution while they are on routes serving residential, commercial, and roll-off lines of business. The role handles incoming service orders, directs drivers, and resolves service issues while interacting with WM customer service, sales, and operations staff, including Route Managers and Mechanics. Using WM proprietary software, the position manages same-day ticket routing and prepares routes for the next day. The role is on-site in West Babylon. The stated schedule is Monday through Friday, 7 a.m. to 5 p.m. EST, although shifts may vary; overtime and Saturday hours may be needed depending on local dispatch-center requirements. Travel of up to 15% may be required to work face-to-face with the sites the dispatcher supports.
Requirements
- High school diploma or GED.
- At least 6 months of relevant work experience.
- Experience working in a team setting and communicating effectively with several areas.
- Ability to multitask in a fast-paced work environment and demonstrate excellent organizational skills.
Nice To Haves
- Dispatching experience.
- Excellent computer skills.
Responsibilities
- Dispatch drivers to calls based on customer needs, driver locations and loads, and daily factors to balance cost and customer satisfaction.
- Work with sites and the service department to optimize routes based on customer needs.
- Determine daily driver staffing levels to balance responsiveness and productivity.
- Assign routes and service tickets to appropriate drivers throughout the day and for the next day; manage route actions and ensure route completion.
- Handle incoming calls and emails from customer service and sales, including requests for pickups, deliveries, and container movements within the market area.
- Communicate with customers when drivers are on-site to resolve pickup and other issues that delay service.
- Troubleshoot and resolve potential delivery and pickup problems before they result in service issues.
- Manage routing for all routes and track drivers in the field to ensure same-day service on missed pickups.
Benefits
- Medical, dental, and vision coverage.
- Life insurance and short-term disability.
- Stock purchase plan and discounted stock options.
- Company matching on a 401(k).
- Paid vacation, holidays, and personal days.
- Your Tomorrow Education Assistance Program.
- Paid on-the-job training.
- Dependent day care.
- Established career progression.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
