Security Dispatcher

INTEGRIS Health•Oklahoma City, OK

2d•Onsite

About The Position

INTEGRIS Health is hiring a full-time Security Dispatcher for the evening shift, 2 p.m. to 10 p.m., at INTEGRIS Health Baptist Medical Center in Oklahoma City, Oklahoma. The role supports public safety by managing communications, monitoring security systems, and coordinating officer responses to emergency and non-emergency situations. The dispatcher reports to the Public Safety Director and Telecommunications Manager or supervisor.

Requirements

1–2 years of experience in dispatching, emergency communications, security, or public safety roles.
Experience with multi-line phone systems, radio communications, and emergency dispatch systems.
Proficiency using Computer-Aided Dispatch (CAD) systems and Microsoft Office.
Ability to communicate effectively in English, verbally and in writing.

Nice To Haves

Experience within a hospital or healthcare environment.
Public Safety Telecommunicator certification, such as APCO, NENA, or a state-specific certification.

Responsibilities

Receive and transmit information accurately, efficiently, and politely by telephone and through Computer-Aided Dispatch (CAD) system input.
Retrieve and record information concerning emergency and non-emergency situations.
Route and dispatch calls as needed.
Monitor Public Safety Officers’ status and calls, watch security monitors, and dispatch officers to incidents that appear suspicious.
Proactively monitor security cameras and access control systems.
Support the physical safety of Public Safety Officers by assigning backup support and monitoring their calls.
Complete job duties and serve customers efficiently and resourcefully to support customer satisfaction and cost effectiveness.