Security Dispatcher

The University of Kansas Health System•Olathe, KS

19h

About The Position

The Security Dispatcher receives emergency and non-emergency calls from the public, employees, and security personnel, and relays messages to security personnel. The dispatcher monitors security systems and dispatches security personnel to incidents and alarms. The role includes maintaining accurate records and reports, providing courteous customer service, and helping ensure security personnel follow current policies, procedures, and protocols. The position has 12-hour shifts and requires rotating every other weekend.

Requirements

High school graduate or GED.
Experience with security or emergency codes.
Strong verbal communication and listening skills.
Familiarity with telephone systems and radio communication.
Ability to remain calm and focused under pressure.
Time management skills.
Computer skills.

Responsibilities

Answer emergency and non-emergency calls from the public, employees, and security personnel.
Relay messages and dispatch personnel and equipment via radio communication.
Maintain clear and accurate communication with security teams and external agencies.
Monitor security systems, including video surveillance and access control systems.
Dispatch security personnel to respond to incidents and alarms.
Monitor security personnel's locations and activities.
Maintain accurate records of calls, activities, and incidents.
Generate reports related to security operations.
Provide professional and courteous customer service to the public.
Address inquiries and concerns related to security.
Stay up-to-date on current security policies and procedures.
Work with the security team to ensure personnel follow protocols.
Perform the professional, clinical, and/or technical competencies of the assigned unit or department.
Perform other duties as assigned.