Security Dispatcher

Tenet • Detroit, MI

3d

About The Position

The Security Dispatcher maintains operational control of communications for the DMC Police Authority. The role operates sophisticated technology equipment, monitors life safety systems, and processes and dispatches emergency and non-emergency calls while providing optimal customer service. The dispatcher should know the individual hospital and exterior campus, follow security orders and applicable regulatory requirements, and perform other duties as assigned.

Requirements

• High school graduate or GED, or an equivalent combination of education and experience.
• Effective written and oral communication skills, including proper grammar and spelling for report writing.
• Effective interpersonal skills and the ability to interact professionally with personnel at all levels and the public.
• Ability to handle common and crisis situations calmly and efficiently.
• Sound independent judgment and critical-thinking skills.
• Strong active-listening skills.
• Ability to prepare written reports frequently and provide quality customer service.
• Must meet all physical requirements of the job; an annual physical may be required.
• Ability to perform duties while wearing required personal protective equipment, such as masks, gowns, and security-related equipment.
• Emergency Management credentials FEMA 300, 400, and 700.

Responsibilities

• Monitor and respond to life safety systems, including fire panel alarms, CCTV systems, infant abduction systems, and access control.
• Maintain knowledge of the individual hospital and exterior campus.
• Receive emergency and non-emergency calls and record significant information.
• Prioritize calls according to urgency and importance.
• Use radio, phone, or computer to dispatch Police Authority Officers to situations.
• Coordinate with police, fire departments, and other emergency response teams to ensure appropriate responses to emergencies.
• Understand police and fire response 911 notifications.
• Report unusual activity to security staff for investigation or action.
• Track inquiries, reports, and requests using manual or electronic logs.
• Provide customer service to staff, patients, visitors, and physicians.
• Maintain in-depth knowledge of security orders and working knowledge of regulatory requirements related to assigned duties.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts
• Healthcare and dependent flexible spending accounts
• Employee Assistance Program
• Employee discount program
• Voluntary pet insurance, legal insurance, accident and critical illness insurance, long-term care, elder and childcare, and auto and home insurance

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED