Security Dispatcher

Churchill Downs Incorporated•Oak Grove, KY

About The Position

Security Dispatchers at Oak Grove Racing, Gaming & Hotel help maintain a safe and secure environment for patrons and employees across three shifts. The role involves dispatch operations and, when not assigned to dispatch, carrying out Security Officer duties. The position is based at the Property in Oak Grove, Kentucky.

Requirements

Strong interpersonal skills and the ability to maintain effective working relationships with personnel at all levels, guests, and vendors.
Excellent oral and written communication skills.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Ability to multitask and prioritize in a fast-paced, high-pressure environment.
Adaptability and ability to quickly learn technologies, systems, and software applications.
Thorough knowledge of the Emergency Disaster Plan Manual and emergency response procedures.
Ability to obtain and maintain a valid Kentucky gaming/racing license.
At least two years of experience working with computer systems, data entry, and multiple software applications.

Nice To Haves

High school diploma or equivalent.
Previous experience in security dispatching, emergency dispatch, or a similar high-volume operational role.
Experience in a customer service, security, or gaming environment.

Responsibilities

Maintain the safety and security of guests, employees, and company assets within the gaming environment.
Keep the dispatch office clean, organized, and professional.
Manage visitor and vendor registration, check-in, and access control.
Receive, screen, and professionally direct incoming internal and external telephone communications.
Document incidents, escorts, service requests, and relevant activities in the iTrak reporting system.
Monitor and respond to security radio traffic.
Coordinate and record security officer dispatches, assignments, breaks, and meal periods.
Perform mobile vehicle patrol duties as needed.
Perform Security Officer duties when not assigned to the dispatch function.
Perform other duties as assigned.