Security Dispatcher

Andy Frain Services•San Jose, CA

11d

About The Position

Provide security detail in accordance with post orders and build working relationships with customers, local law enforcement, and fire departments. Security personnel must remain aware of their surroundings, observe activity in their assigned areas, maintain a professional image, and provide excellent customer service. The role may involve controlling entrances and pedestrian or vehicle traffic; patrolling buildings and perimeters; escorting materials and personnel; inspecting security and fire exposures; and performing special assignments. Duties vary by department, location, organizational structure, and post assignment. Reasonable accommodations may be made for ADA requirements. The position description is general and not all-inclusive; Andy Frain Services may modify or assign duties at its discretion.

Requirements

High school diploma or GED equivalent.
Willingness to submit to a background investigation; employment offers are conditional on successful completion.
3–6 months of prior experience in loss prevention, life safety, CCTV systems, or access computer systems.
Ability to obtain the required state license.
Pass a regulated drug test where required.
Honesty, alertness, discipline, and constant vigilance.
Strong customer-service skills.
Ability to be hands-on and results-oriented while handling multiple priorities simultaneously.
Ability to support progressive change, work as part of a team, and follow directions.
Ability to work with a sense of urgency.
Strong oral and written communication skills.
Ability to see, hear, speak, and write clearly to communicate with employees and customers.
Ability to push, pull, carry, or lift up to 50 pounds and climb stairs.
Normal vision or vision corrected with glasses or contact lenses for reading and viewing.
Ability to twist, turn, bend, stand, climb stairs, and walk as required.

Responsibilities

Report to the assigned post on time and in full uniform.
Maintain a professional image and greet customers, visitors, and employees politely and in a friendly manner.
Stay informed about revisions to post orders and general information distributed by the customer and AFS.
Patrol property or maintain a fixed post; report suspicious activity and investigate accidents and criminal acts.
Continuously monitor cameras or other equipment as directed by post orders.
Maintain knowledge of emergency policies, procedures, and regulations, and respond to alarms, incidents, and emergencies.
Complete Daily Activity Reports, Log Book entries, Incident Reports, and other relevant job-related reports.
Recommend improvements to safety and loss-prevention processes based on daily observations.
Know relevant life-safety systems, fire panels, CCTV computer systems, and other equipment; help ensure the safe, continuous operation of elevators and access doors; and know the authorized contractors responsible for maintaining equipment.
Meet training and compliance guidelines established by AFS and other agencies regulating the customer or market.
Communicate daily with the Security Supervisor about new security issues or changes for consideration or implementation.
Control entrances and pedestrian and vehicle traffic.
Escort materials and personnel.
Inspect security and fire exposures.
Perform special assignments.