Security Dispatcher

Central Piedmont Community College•Central Campus - Uptown/Elizabeth, NC

About The Position

The Security Dispatcher supports campus safety and security as the primary communications link among campus security personnel, emergency responders, and the college community. The position receives and processes emergency and non-emergency calls, radio traffic, alarms, emergency phone activations, and other requests; dispatches College Police, security personnel, and other authorized resources; and coordinates referrals or requests for assistance from 911 and external public safety agencies. The Dispatch Center is not a Primary or Secondary Public Safety Answering Point and coordinates requests through the appropriate jurisdictional agency. The role uses and monitors communications and security systems, maintains awareness of incidents and campus conditions, relays information to responders, makes required notifications, and creates accurate, time-stamped records. It also supports emergency operations, critical incidents, severe weather, major campus activities, continuity events, and Emergency Operations Center activations. The dispatcher must protect sensitive information, comply with College procedures and applicable records, privacy, information-security, and criminal justice information requirements, and maintain qualifications required for assigned duties. Work takes place in a continuously operating public safety communications and security operations environment. The schedule is based on operational and staffing needs and may include rotating shifts, nights, weekends, holidays, overtime, schedule changes, alternate work locations, and extended hours during emergencies or other periods of increased need. Work may involve extended sitting, sustained computer monitoring, continuous listening through speakers or headsets, repetitive keyboard and mouse use, and exposure to urgent, sensitive, or distressing information.

Requirements

High school diploma or GED and three years of progressively responsible experience in public safety dispatch, law enforcement communications, campus security communications, emergency communications, security operations, alarm or security monitoring, or a closely related field.
Related postsecondary education or training may substitute for a portion of the experience requirement, as determined by the College; an equivalent combination of education and directly related experience may be considered.
Demonstrated experience or proficiency in public safety radio, telephone, computer-aided dispatch or incident-management, call-recording, alarm-monitoring, video, access-control, and related communications systems.
Pass a pre-employment criminal background check and satisfy additional screening or access requirements for assigned public safety systems and criminal justice information.
Obtain and maintain the DCIN/NCIC certification, system-access authorization, and CJIS security-awareness training required for assigned duties within the timeframe established by the College and the North Carolina State Bureau of Investigation.
Obtain and maintain College-required dispatcher competencies and role-specific certifications, access authorizations, security-awareness training, and continuing education applicable to assigned duties.
Exercise sound judgment and prioritize competing demands while following procedures and supervisory direction in high-pressure or rapidly changing situations.
Communicate clearly and professionally with callers, dispatch personnel, responders, supervisors, College leaders, external agencies, contractors, vendors, and Information Technology Services.
Remain composed, attentive, courteous, accurate, and confidential during rapidly changing, high-consequence, or emotionally charged incidents.
Work effectively as part of a continuously operating team; follow written directives; accept coaching and corrective instruction; and complete required training, quality-assurance reviews, and competency validations.

Nice To Haves

The College may require completion of an approved public safety telecommunicator or emergency communications training program.
Accessible-communications training may be required.
Applicable FEMA Incident Command System courses may be required.
College-specific qualification on assigned communications and security technologies may be required.

Responsibilities

Receive and process emergency and non-emergency calls, radio traffic, alarms, emergency phone activations, and other service requests; obtain, prioritize, and document essential incident information.
Apply established procedures to prioritize incidents and dispatch College Police, security personnel, and other authorized resources; coordinate referrals, transfers, and requests for assistance from 911 and external agencies; and notify supervisors or command staff about significant or high-risk events.
Operate radio, telephone, computer-aided dispatch, incident-management, call-recording, video management, access-control, alarm-monitoring, mapping, mass-notification, and related systems.
Maintain unit status and location information, conduct required welfare checks, and promptly report emergency activations, missed status checks, technology failures, or loss of contact with personnel.
Maintain awareness of active incidents, campus conditions, service demands, and operational priorities; control priority radio traffic within assigned authority; relay critical information; and complete required notifications, escalations, and documentation.
Create and maintain complete, accurate, real-time, time-stamped records of calls for service, incidents, unit activity, alarm activations, notifications, significant communications, transfers, actions, and dispositions in approved College systems.
Monitor campus activity through authorized security technologies; conduct approved incident-related searches; preserve audio, video, communications, and access-control records; and document evidentiary exports, transfers, and chain-of-custody activities.
Conduct assigned operational checks of communications and security systems, document outages or degraded performance, initiate approved continuity or backup procedures, and report technical issues.
Support emergency operations, critical incidents, severe weather, major campus activities, continuity-of-operations events, and Emergency Operations Center activations through assigned communications, notification, documentation, relocation, and backup functions.
Prepare, transmit, or relay authorized emergency notifications, safety messages, and operational communications through designated College systems; document authorizations, message content, transmission times, and system status.
Maintain dispatch, incident, recording, and operational records in accordance with retention, public records, privacy, confidentiality, legal-hold, and information-security requirements.
When assigned DCIN/NCIC access, comply with applicable certification, security, authorized-use, dissemination, inquiry, documentation, hit-confirmation, logging, and criminal justice information requirements; report suspected misuse, policy violations, or security concerns.
Protect confidential, restricted, personally identifiable, educational, criminal justice, law enforcement-sensitive, and security-related information; access and disseminate it only for authorized purposes; and refer official records requests to the designated records custodian.
Perform authorized administrative and operational support functions, including access control, credentialing, scheduling, inventory, system data management, and property support, as workload and priorities permit.
Participate in required training, exercises, drills, testing, quality assurance reviews, competency assessments, continuing education, certifications, and access authorization programs; maintain qualifications required for assigned duties.
Perform other duties as assigned consistent with the position’s purpose, scope, classification, and operational responsibilities.