Utilities Dispatcher

DeKalb County • Decatur, GA

2d

About The Position

The Utilities Dispatcher dispatches County personnel to work sites and helps ensure utility work, customer service, information sharing, and data are handled accurately, professionally, and in a timely manner. The role also dispatches personnel for activities and operations responding to water-related emergencies.

The position handles public and departmental calls about water or sewer emergencies and billing issues; monitors radio communications; routes calls to response teams and supervisors; gathers and relays information; records service requests and work-order documentation; retrieves relevant history, maps, and billing information; and contacts other agencies or utility providers when needed.

Employment is contingent upon successful completion of a background investigation, pre-employment physical, and drug/alcohol screen. Candidates must pass a pre-hire assessment in filing, spelling, math, and data entry.

Requirements

• High school diploma or GED.
• One year of experience in radio communications, utility customer service, call center dispatch, or related work, or an equivalent combination of education, training, and experience providing the required knowledge, skills, and abilities.
• Possess and maintain a valid Georgia driver’s license.
• Pass a pre-hire assessment covering filing, spelling, math, and data entry.
• Successfully complete a background investigation, pre-employment physical, and drug/alcohol screen.

Responsibilities

• Answer calls from the public and other County departments concerning water or sewer emergencies and billing issues.
• Respond to radio transmissions from Watershed crews, 911, and other sources; monitor radio traffic; and gather details for work orders.
• Dispatch and route water, sewer, and other calls to response teams and supervisors in a time-sensitive manner.
• Transmit accurate information to crews responding to emergencies, including water-main repairs, sewer spills, and infrastructure issues, while considering public safety.
• Enter water- and sewer-related issues as service requests, verify work history and work in progress, and relay vital information to foremen and supervisors.
• Retrieve information about water and sewer issues, including work-order history and maps, and accurately access database records and customer billing information.
• Contact secondary agencies, such as the E.P.D. and health department, and gas or electric utilities as needed regarding damage from water or sewer emergencies.
• Complete and maintain accurate, time-stamped work-order and sewer-spill documents, and document related emails, faxes, and interoffice communications.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED