Utilities Dispatcher

DeKalb County • Decatur, GA

3d • $19 - $27

About The Position

The Utilities Dispatcher dispatches County personnel to work sites and ensures utility work, customer service, information sharing, and data are handled correctly and promptly. The role also dispatches personnel responding to water-related emergencies.

Requirements

• High school diploma or GED.
• One year of experience in radio communications, utility customer service, call center dispatch, or related work, or an equivalent combination of education, training, and experience.
• Must possess and maintain a valid Georgia driver’s license.
• Must pass a pre-hire assessment covering filing, spelling, math, and data entry.
• Offer is contingent on successful completion of a background investigation, pre-employment physical, and drug/alcohol screen.

Responsibilities

• Answer calls from the public and other DeKalb County departments concerning water or sewer emergencies and billing issues.
• Respond to radio transmissions from Watershed crews, 911, and other sources; monitor rapid radio traffic; and gather details for work orders.
• Dispatch and route water, sewer, and other calls to response teams and supervisors in a time-sensitive manner, transmit accurate emergency details, and prioritize public safety.
• Enter water and sewer issue data as service requests, verify relevant work history, and relay vital information to foremen and supervisors.
• Retrieve accurate information about water and sewer issues, work-order history, maps, repairs, and customer billing.
• Contact secondary agencies and utility providers, such as the E.P.D., health department, and gas and electric services, when water or sewer emergencies require notification.
• Complete required work-order and sewer-spill documents, maintain accurate time-stamped records, and document related emails, faxes, and interoffice communications.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED