Dispatcher

Northwest Ambulance • Everett, WA

2d • $32 - $34

About The Position

Northwest Ambulance Dispatchers connect ambulance crews, healthcare partners, patients, and the communities served by coordinating information and medical transports. The role involves assessing caller information, determining appropriate units and levels of care or response, scheduling and dispatching transports and field crews, and keeping crews and transport schedules on track. Dispatchers communicate with field crews, supervisors, customers, other dispatchers, and healthcare professionals while managing emergency and non-emergency calls and multiple incidents in a fast-paced environment.

The position uses telephone, TAC radio, computer, pager, text messaging, multi-line phone, GANTT, and CAD systems. Dispatchers document calls and patient information, maintain call logs and schedules, monitor crew and rig routes and status, handle payments, and coordinate resolution of issues. Work involves prolonged periods sitting at a desk and using a computer, with occasional lifting up to 25 pounds. Shifts are 10 or 12 hours long. The wage range is $31.50–$34.49 per hour.

Requirements

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Ability to remain calm and organized while handling multiple demands.
• Ability to problem-solve, prioritize, and manage time effectively.
• Attention to detail and ability to work as part of a team.
• Ability to provide outstanding customer service, including in stressful situations.
• Comfort communicating with ambulance crews, supervisors, healthcare professionals, and others.
• Medical terminology coursework or on-the-job experience.
• Ability to sit for prolonged periods and work on a computer.
• Ability to lift up to 25 pounds at times.

Nice To Haves

• Experience with Logis, New World, or other dispatching software.

Responsibilities

• Assess caller information and formulate an action plan.
• Schedule and dispatch medical transports and field crews to appropriate locations.
• Evaluate call information to determine suitable units and the level of care or response.
• Convey information effectively to field crews in a fast-paced environment.
• Use telephones, TAC radios, computers, pagers, and text messaging to transmit information.
• Communicate with supervisors, field crews, customers, and other dispatchers to address issues, service requests, and payments.
• Receive and document relevant information from emergency and non-emergency calls.
• Assign priority to calls based on urgency and importance.
• Respond to issues and coordinate with the appropriate department or supervisor for resolution.
• Operate and manage a multi-line phone system.
• Operate and manage computer systems, GANTT, and CAD.
• Maintain accurate call logs and patient information.
• Follow dispatching procedures and guidelines for field crews and maintain awareness of county and state protocols.
• Create daily schedules for field crews.
• Monitor field crew and rig routes and status to coordinate and prioritize schedules.
• Accept payments and record information diligently.
• Manage multiple incidents simultaneously.
• Assist other dispatchers as required.
• Provide callers with precise information and instructions.
• Support crews in reporting malfunctioning equipment and implement plans for replacement or repair.
• Perform other assigned duties.

Benefits

• Medical, dental, and vision insurance.
• Employer 401(k) matching up to 5% of salary.
• Paid time off accrued at 2.3 hours per 40 hours worked.
• Uniforms provided to all employees.
• Regular, non-exempt field employees scheduled to work on designated holidays receive 1.5 times their regular rate for all hours worked on the holiday.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED