Dispatcher Jobs

About The Position

Requirements

• High school diploma OR GED
• Must possess excellent public relations and customer service skills
• Must be 21 years old
• Knowledge of map reading and directions
• Inability to pass driving background, or failure to pass background or drug screening may disqualify candidates
• Pre-employment background check is required

Nice To Haves

• Dispatch or call center experience preferred

Responsibilities

• Quickly and efficiently respond to incoming telephone calls in a compassionate, empathetic and professional manner
• Provide a consistent, positive and excellent experience every time
• Dispatch animal ambulance, rescue, and investigation calls
• Assign calls to officers while monitoring their location and safety
• Answer inquiries and provide information to callers
• Refer callers to appropriate alternative agencies
• Receive and log ambulance, rescue, and investigation calls from the public and other agencies
• Record and input calls into the computer system
• Provide outstanding customer service to both external and internal customers, maintaining a positive and professional attitude despite high stress and emotional calls
• Dispatch ambulance and investigation calls to officers
• Monitor officers' location and safety while on scene
• Acknowledge and respond to all two-way radio transmissions
• Answer all incoming calls promptly
• Refer direct calls not pertaining to Field Operations to the appropriate AHS department or alternative agency
• Facilitate the return of seized animals to their owners when appropriate

Benefits

• Competitive salary
• Generous PTO program
• Up to 8 paid holidays per year
• 401(k) with employer contribution
• Medical, Dental and Vision Plans
• Employment with AHS may qualify you for the Public Service Loan Forgiveness (PSLF) program
• Discounts on veterinary services and other pet perks!