Truck Dispatcher

Greatwide Truckload Management • Langhorne, PA

3d • Onsite

About The Position

The Truck Dispatcher, known internally as Dispatch Coordinator, supports logistics operations by managing inbound and outbound calls and entering orders. Inbound call management involves answering calls and resolving issues while minimizing transfers. Outbound call management focuses on improving the characteristics of freight moved. Order entry includes recording load information for agencies and dispatching trucks.

The role works with agents and drivers to find and assign freight, enter orders, provide fuel advances, coordinate trip dispatches, and monitor driver progress. It also supports drivers and agents with directions, repair facilities, emergencies, inspections, repairs, and tires. The position is based in an office in Langhorne, Pennsylvania, and is scheduled Monday through Friday, 9:30 a.m. to 6:30 p.m.

Greatwide Truckload Management, part of the Evans Network of Companies, works with independent owner-operators, freight agents, and customers across North America to provide transportation solutions. The company describes its culture as collaborative, family-oriented, and supportive, with an emphasis on employee growth, meaningful work, and work-life balance.

Requirements

• High school diploma or equivalent.
• At least 1 year of customer service experience in an office environment.
• Demonstrated problem-solving and critical-thinking skills.
• Excellent attention to detail.
• Ability to collaborate with others.
• Ability to switch between tasks and reprioritize throughout the day.
• Solid organizational and time-management skills.
• Strong ability to build and maintain relationships.
• Basic computer skills and strong typing skills.
• Proficiency with Microsoft Office Suite.
• Strong written and verbal communication skills.

Nice To Haves

• At least 3 years of related experience in the transportation industry.
• At least 1 year of experience dispatching Class A trucks.
• Experience handling freight for flatbeds, step decks, and dry vans.
• Knowledge of DOT rules and regulations.

Responsibilities

• Answer incoming phone calls promptly and courteously.
• Collaborate with agents and drivers to identify suitable freight.
• Enter orders into the operational system for agents and drivers.
• Provide timely fuel advances to drivers and handle requests for additional advances according to AOP Work Instructions.
• Guide drivers to nearby repair facilities and help provide directions.
• Dispatch trip numbers in the computer system for agents and drivers.
• Conduct daily check calls with drivers, track ETAs and updates, and resolve issues.
• Provide first-line support to agents in emergency and routine situations.
• Find and assign freight to available drivers, optimizing routes and efficiency.
• Manage purchase orders for inspections, repairs, and tires.

Benefits

• Individual Coverage Health Reimbursement Arrangement (ICHRA) with a monthly employer-funded allowance for individual health insurance.
• Dental and vision insurance.
• Company-paid life insurance and accidental death and dismemberment insurance.
• Company-paid short-term and long-term disability insurance.
• Hospital indemnity insurance.
• Long-term care insurance program.
• Supplemental term life insurance.
• Accident insurance.
• Critical illness insurance.
• Employee Assistance Program (EAP).
• Flexible Spending Account (FSA).
• Health Savings Account (HSA).
• 401(k) with up to 4% employer safe harbor matching.
• Paid vacation.
• Eight paid holidays and one floating holiday.
• Identity and fraud protection.
• Pet insurance.
• Weekly pay.
• Employee referral bonus program ($500).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED