Truck Dispatcher
About The Position
The Truck Dispatcher, known internally as Dispatch Coordinator, supports logistics operations by managing inbound and outbound calls and entering and dispatching orders. The role answers calls and resolves issues while minimizing transfers, helps improve the characteristics of freight moved, enters load information for agents and drivers, and dispatches trucks. The position is performed in person at the Langhorne, Pennsylvania location, Monday through Friday from 9:30 a.m. to 6:30 p.m. The role works with independent owner-operators, freight agents, and customers to support reliable transportation services. It combines driver and agent support, freight assignment, order processing, and coordination of trip-related needs in a controlled office environment with low-to-moderate noise. Work-related demands may fluctuate, and the position often involves sitting for long periods in front of a computer.
Requirements
- High school diploma or equivalent.
- At least 1 year of customer service experience in an office environment.
- Demonstrated problem-solving and critical-thinking skills.
- Excellent attention to detail.
- Ability to collaborate effectively with others.
- Ability to shift quickly between tasks and reprioritize throughout the day.
- Solid organizational and time-management skills.
- Ability to build and maintain relationships.
- Basic computer skills and strong typing skills.
- Proficiency with Microsoft Office Suite.
- Strong written and verbal communication skills.
Nice To Haves
- At least 3 years of related experience in the transportation industry.
- At least 1 year of experience dispatching Class A trucks.
- Experience handling freight for flatbeds, step decks, and dry vans.
- Knowledge of DOT rules and regulations.
Responsibilities
- Answer incoming phone calls promptly and courteously.
- Collaborate with agents and drivers to identify suitable freight.
- Enter orders into the operational system for agents and drivers.
- Provide timely fuel advances and handle requests for additional advances according to AOP Work Instructions.
- Guide drivers to nearby repair facilities and assist with directions.
- Dispatch trip numbers in the computer for agents and drivers.
- Conduct daily check calls with drivers to track ETAs, provide updates, and resolve issues.
- Serve as the first line of support for agents during emergencies and routine situations.
- Find and assign freight to available drivers, optimizing routes and efficiency.
- Manage purchase orders for inspections, repairs, and tires.
- Take on varied responsibilities that support smooth operations.
Benefits
- Individual Coverage Health Reimbursement Arrangement (ICHRA) with a monthly employer-funded allowance for individual health insurance.
- Dental and vision insurance.
- Company-paid life insurance and Accidental Death & Dismemberment insurance.
- Company-paid short-term disability insurance.
- Company-paid long-term disability insurance.
- Hospital indemnity insurance.
- Long-term care insurance program.
- Supplemental term life insurance.
- Accident insurance.
- Critical illness insurance.
- Employee Assistance Program (EAP).
- Flexible Spending Account (FSA).
- Health Savings Account (HSA).
- 401(k) with up to 4% employer Safe Harbor matching.
- Paid vacation.
- 8 paid holidays and 1 floating holiday.
- Identity and fraud protection.
- Pet insurance.
- Weekly pay.
- Employee referral bonus program ($500).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
