Scheduler/Dispatcher - Patient Transportation

Singing River Health System • Pascagoula, MS

2d • Onsite

About The Position

The Scheduler / Dispatcher performs day-to-day scheduling and dispatch activities for the Patient Transportation Department. The role schedules clients for transportation to and from medical appointments and communicates with drivers to help ensure on-time transport. The Scheduler / Dispatcher evaluates driver schedules and routes and makes adjustments as necessary to support efficient and cost-effective daily operations.

The position requires working knowledge of departmental software, telephones, radios, protocols, policies, and procedures. The Scheduler / Dispatcher completes assigned reports and transport documents and assists the Supervisor with collecting data and preparing required bi-weekly, monthly, and on-demand departmental reports. If the Scheduler / Dispatcher meets the additional preferred certification requirements for Patient Transportation Specialist, they may occasionally be required to drive a department fleet vehicle.

Requirements

• High school graduate or equivalent.
• Strong written and verbal communication skills.
• Proficient computer skills, including keyboard proficiency, and ability to use office technology such as telephones and fax machines, as well as MS Outlook and Word.
• Ability to make assessments and decisions, work under pressure, meet deadlines, and manage details and multiple tasks in complex situations.
• Ability to maintain collaborative and respectful working relationships throughout SRHS and with other organizations.
• Superior customer service skills and professional etiquette.
• Emotional stability conducive to dealing with high stress levels.
• If maintaining a current CDL, proof of annual MDOT inspection and physical is required, and the employee must meet Mississippi Department of Transportation minimum requirements for staff involved in the Elderly and Disabled Transportation Program.

Nice To Haves

• Commercial Driver’s License (CDL) with a ‘P’ endorsement.
• One year of scheduling and/or dispatching experience.
• Experience in public transportation.

Responsibilities

• Schedule client transportation to and from medical appointments.
• Maintain communication with drivers to help ensure on-time transport.
• Evaluate driver schedules and routes and adjust them as needed for efficient, cost-effective operations.
• Maintain working knowledge and proficiency in departmental software, telephones, radios, protocols, policies, and procedures.
• Complete assigned reports and transport documents.
• Assist the Supervisor with data collection and completion of bi-weekly, monthly, and on-demand departmental reports.
• Occasionally drive a department fleet vehicle if the additional preferred certification requirements for Patient Transportation Specialist are met.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED