Dispatcher (Transportation)

SpartanNash • Bluefield, VA

3d • $18 - $23 • Onsite

About The Position

As a member of the SpartanNash team, the Dispatcher is responsible for assigning driver schedules and routes and coordinating with customers and warehouse operations to support accurate, timely, and efficient operations and high-quality customer service. The role also maintains dispatch communications, addresses route and delivery issues, processes driver paperwork, and supports compliance with company policies and DOT regulations.

The position is located at 2120 Falls Mills Road, Bluefield, Virginia 24605. The schedule is Tuesday through Friday, 7:00 a.m. to 7:00 p.m. Compensation is $18.00–$23.00, depending on experience. The associate works in a typical office environment, with occasional variation in temperature and noise depending on work areas and distribution settings. Travel requirements vary by assignment.

Requirements

• High school diploma or GED required.
• Two years of logistics or transportation experience.
• Basic knowledge of dispatch operations.
• Good written and verbal communication and customer service skills, including the ability to interact with associates at all levels and external customers.
• Ability to work in a fast-paced environment.
• Detail-oriented and organized, with the ability to prioritize and multitask.
• Good problem-solving and follow-up skills.
• Working knowledge of logistics operations.
• Proficiency in Microsoft Office, including Excel and Word.
• Basic knowledge of DOT regulations and familiarity with transportation systems.
• Ability to lift and/or move 20 pounds, as may be required.
• Frequently required to sit, stand, and walk.

Nice To Haves

• Associate degree in Business Administration, or college coursework in Business Administration, Supply Chain, or a related area.
• Cadec experience.

Responsibilities

• Dispatch driver schedules and routes for load pickups and deliveries, coordinating with customers and warehouse operations to ensure accurate, timely, and efficient operations and strong customer service.
• Follow up on and resolve route-planning or delivery-timing issues, consulting Transportation Supervisors as appropriate.
• Maintain and update the department dispatch and communication log or software according to department procedures.
• Keep dispatch information accurate and current so drivers understand delivery and pickup requirements, including equipment, locations, times, and documentation procedures.
• Review, verify, and process driver delivery paperwork.
• Ensure compliance with company safety and sanitation policies and procedures and applicable DOT rules and regulations.
• Develop and maintain good working relationships with customers and drivers.
• As needed, assist with coordinating delivery changes, monitoring on-board computers, log reports, and maintenance schedules, and submitting information to the payroll clerk.
• Coordinate with the Transportation/Logistics team to schedule appointments and assist drivers with delivery-appointment questions or issues.
• Perform additional responsibilities as assigned.

Benefits

• PTO and paid holidays.
• Healthcare coverage for individuals and families, eligible from the first day of the month following the date of hire.
• 401(k) plan with employer match.
• Employer-paid life insurance.
• Employer-paid short-term and long-term disability.
• Paid parental leave after six months.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED