Transportation Dispatcher
About The Position
The Transportation Dispatcher coordinates the daily transportation needs of children and youth served by ChildNet and supervises the transportation departments. The role reviews and processes transportation requests, schedules and assigns drivers and routes, and coordinates trips for school, family visitations, medical appointments, court hearings, placement changes, and other agency-approved activities. It monitors service throughout the day, responds to operational changes, communicates with drivers and agency stakeholders, and supports two Transportation Supervisors. The position also maintains transportation records, produces operational reports, ensures compliance with agency policies and child safety standards, and supports emergency and after-hours coordination as needed. ChildNet is a private, not-for-profit community-based care agency contracted with the Florida Department of Children and Families to provide case management support to abused, abandoned, and neglected children. It employs more than 600 staff at locations in Fort Lauderdale and West Palm Beach, Florida.
Requirements
- Three years of experience in transportation dispatching, scheduling, logistics, or a related field.
- Associate degree in logistics, transportation management, business administration, or a related field.
- Ability to make complex decisions and balance stakeholder needs.
- Knowledge of Microsoft suite programs.
- Ability to manage execution and direct the work of others toward task completion.
- Knowledge of fleet scheduling platforms.
- Ability to provide high customer satisfaction with positive service delivery results.
Nice To Haves
- Bachelor’s degree preferred.
Responsibilities
- Review and process transportation requests submitted through the agency transportation portal, assigning drivers based on service needs, geographic location, availability, and scheduling efficiency.
- Prioritize requests according to agency guidelines, court orders, appointment times, and operational needs.
- Create and assign daily routes to maximize efficiency while ensuring timely and safe transportation.
- Coordinate transportation for school, family visitations, medical appointments, court hearings, placement changes, and other agency-approved activities.
- Monitor routes and adjust assignments in response to cancellations, emergencies, traffic delays, staffing shortages, and other operational changes.
- Identify scheduling conflicts or service gaps and recommend solutions to improve efficiency and customer service.
- Communicate route assignments, schedule changes, and updates to drivers, Transportation Supervisors, case managers, caregivers, schools, and program staff.
- Provide day-to-day operational support and coordination to two Transportation Supervisors to ensure adequate staffing, route coverage, and service delivery.
- Monitor driver availability, attendance, and workload, adjusting as needed to maintain transportation services.
- Ensure transportation assignments comply with agency policies, child safety standards, confidentiality requirements, and applicable regulations.
- Maintain accurate documentation of requests, route assignments, dispatch logs, mileage, cancellations, and completed trips.
- Generate reports on transportation requests, route efficiency, service delivery, and operational performance.
- Participate in emergency transportation planning and after-hours coordination as needed.
- Supervise the two county-based Transportation Supervisors.
- Ensure monthly fleet maintenance and inspections are adhered to.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
